Pool & Spa Depot

They delivered my spa and set it up for me. Nicest people I have ever dealt with. Guy called me and told me they would be there at 4pm, they were there at 3:55. Scott was so helpful, I rescheduled 4 times, he worked with me to have a late delivery. Will buy again. People can learn a lot about customer service from them. more

Our inground pool istall was recently completed. We enjoyed working w/Pool and Spa Depot, before, during, and after the process. Minus the weather delays, the installation went as planned. We were not looking forward to the process, but it turned out to be an enjoyable one, in part, due to good communication and highly skilled tradespeople. Neighbors in our custom-homes subd that started inground pool installs before us that chose another company are still not finished! We were enjoying our pool not even six weeks after breaking ground, while our neighbors are a year out and still dealing with construction. We did get other quotes when we were deciding on a company. After knowing what our neighbors were going through, we decided to go with a larger company. Plus, those that represented P & S were professional and knowledgeable. We have very high standards and expect professionalism. Every communication was handled promptly. Even now that we are finished with the install, communications are still being handled quickly and professionally. That speaks volumes. We will not hesitate to recommend Pool and Spa Depot to our friends. We are looking forward to our backyard fun. Job well done, Bob and crew! more

I am writing this letter to express how thrilled we are about our inground pool from Pool and Spa Depot. The process has been very quick and easy. Each of your crews were quick, efficient and very helpful through construction. We never felt alone in this process. Each question or concern we had was taken care of by Bob Bomar. Bob fielded each one of our numerous phone calls. He always had an answer to our questions. He even made a quick trip to our house when I had a concern about the pump that could not be addressed over the phone. Over all, we are so pleased with the experience of working with Pool and Spa Depot. I would highly recomment them to anyone I know. I feel confident that they will continue to support is through maintaining our beautiful swimming pool for years to come. more

A +++ Great service and EASY to deal with. Stand behind what they sell.Lucky, The General Manager took very good care of us.We will be back! more

This place should get no stars, but one is requires. I waited a week for a hot tub repair. Then they send out the pool guy, who was on the phone the whole time getting instructions from they guy that should have come out. He could not fix the problem so the hot tub guy came the next day. What made me mad was I was charged for the second visit. And they charged tax on service, which they should not do. The cover I purchased from them 2 years ago is falling appart. When I contacted them about the service charge, I was ignored. And the first repairman could not even keep his pants up, he was wearing plaid boxers. Very unprofessional. more

on time, and they get it right the first time.Great family business with very knowledgable guys. more

Pool & Spa Depot is an incredibly large store that sells above ground pools, hot tubs, and patio furniture. During my search for patio furniture, I stopped at Pool & Spa Depot because I saw that they were having a 50% off sale on everything. The selection was pretty good, they don't carry anything too high end, but certainly more than Costco or Home Depot have in their home and garden sections. The selection of outdoor table and chair sets was great and many were made of wood and had a high quality feel to them, which is important because the chairs sit in the sun all day long. more

We have bought MANY things from Pool and Spa Depot and have been pleased with everything. We purchased a hot tub/Spa at our old house, with no problem, I have a wonderful tanning bed that has been going strong now for 6 years, and we just purchased a 24 foot above ground swimming pool. They are awesome, the service is unbeatable! Call and talk to Bob or Steve, and IF you have a problem Michelle or Brent would be happy to solve it, they work hard at making everyone happy, they have definatly made me a very happy customer, I will always shop here. You can not go wrong with Pool and Spa, they are the best and that is why I only shop with them. more

This was our 3rd pool construction and the 1st two were nightmares in FL. We were hesitant to ever contract a pool again. We met with Stephen our Sales Rep at Pool and Spa Depot and explained our concerns. He worked with us every step of the way to be sure that our contract was explained line by line. Once the excavation was begun, it was one week to the day that is was completed and our fiberglass shell was backfilled and the plumbing run. All this during sub-freezing temp's! Thank you Pool and Spa Depot for hiring such quality installers and for being an upstanding company! We would recommend your services to anyone and everyone that is looking into pool installation! Joanne/Franklin, TN more

We looked at several places and decided on pool and spa depot. The salesman Christopher was very nice and knowledegeable. He took the time to show us all the gadgets couldn't ask for a better salesman. Customer services speaks a whole lot and we were verysatisfied. At time of this review, we were waiting for delivery set up. Hopefully, it will go as well as purchasing spa. more

We recently purchased through your company a Deer Creek, in-ground swimming pool package and utilized the builder assist program. We were very pleased with how smooth the traction went even though rain delayed our timeline for installation. We were very cautious when making the decision of the pool company we would use because of the enormous monetary investment; however, we soon found our fears were alleviated by Pool and Spa Depot. Even though there was a change in management during our transaction, we did not fall through the cracks. Our questions were answered in a timely manner and everyone was extremely helpful. Overall, we are very pleased with the pool and the whole installation process. We will be glad to recommend your company to anyone interested in an in-ground pool.Sincerely,Thomas and Kim H. more

Had a wonderful experience with this company. Had a pool table installed. They built it, and it works great. we absolutely love it. Didn't notice a small crack in the rail until they left. Called and spoke to Scott, he sent his builder right out the next day with a new rail. Builder was Chris, did a great job. Nice to know they stand by their product and don't forget about you after the sale. more

""I would like to take the time to express my extreme excitement for the new addition to our back yard. Since my wife and I began to think about this project we would have never believed that it would have been accomplished by Memorial Weekend. It jsut goes to show what dedication and hard work will do."" more

""Thanks to everyone at Pool & Spa Depot for making this such a pleasant experience for us.Cory & Crystal Mowely & family"" more

After shopping at three to four other places for a spa my wife and i were very confused about the differences between what makes a spa different from another one. After meeting with Sean at Pool and Spa Depot, he explained to us what makes the difference. we purchased the spa at a lower price than anywhere in town. Delivery only took a few days, however one of the side panels was dented in. the delivery guy, called their office and had their service manager take care of it. They had the factory mail them an entire corner direct in just a few days. The problem was solved at no expense to me and my family and we have been able to enjoy the spa since. So far we have loved our experience with Pool and Spa Depot and plan on going back for that pool table that my son has his eye on. I reccomend them to anyone looking for skipping out on spending large amounts of cash on big family vacations like we did this year and creating a vacation spot in our back yard. more

We had a great experience buying our above ground pool and semi-ok experience having it installed. more

We purchased our onground pool in July and I just wanted to let you know how pleased I am with our decision to go with your company. The actual construction was ahead of schedule and the crew did an outstanding job getting in and completing the set up. It was like watching little ants build a colony, they went straight to work, looked like everyone had their own tasks to complete. I don't think these guys even took a break the entire time they were building our pool. They were very courteous and respectful of our property and when they left they cleaned up everything. These guys had our pool ready for water by the end of the day. They did a great job and I thought you should know what an outstanding team you have putting these types of pools in. more

Pool and spa depot was a very HELPFUL place to shop. E bought an above ground pool and hot tub. i had read the reviews on yahoo in the past and figured i would run into some trouble. that was not the case at all. there were a few delays in building the pool, but what do yuo expect it is a construction process. they called every time there was a delay. Daniel was our sales person and he went above and beyond to make sure we were happy. i would recommend pool and spa depot to anyone. THEY ARE AWESOME!!! more

We bought a hot tub from Pool and Spa depot about two months ago. (We previously bought from Watsons, but after that hellish nightmare, we decided to give Pool and Spa a chance). The girl who sold us the tub was sweet and helpful, though inexperienced. But she did have someone nearby who could explain anything she did not know yet. The tub was delivered in a timely fashion, but the delivery guys did not really explain how to use the tub; we were kinda left out on our own. So I went back and saw the gal that sold us the tub, and she spent 45 minutes teaching us how to properly use our chemicals and care for our new purchase and control jets and lights and such. Bottom line, delivery people were not great, and phone service is not great (takes forever to get a call back, if you can even get one), but we got a great deal on our tub and the people in the store do really know what they are talking about and will happily spend the time teaching you. more

We looked at several places and decided on pool and spa depot. The salesman Christopher was very nice and knowledgeable. He took the time to show us all the gadgets couldn't ask for a better salesman. Customer services speaks a whole lot and we were very satisfied. At time of this review, we were waiting for delivery set up. Hopefully, it will go as well as purchasing spa. more