Planet Ford

It was great! I tried to buy a car the day before at Tomball Ford and they sent me away. Craig was very helpful and I will definitely buy my next car from him as well. more

Mr. Burns;\r I want to commend you for one of the best car buying experiences I have ever had. I never thought about dealing with anyone as large as Planet Ford, because I always thought they were going to be High Pressure. Being a salesperson and on the road, I have traveled 60,000 miles a year and have purchased several cars and trucks. \r My sales person was Denise Kelly. She worked very hard for me and really made this a great experience. She got all the questions answered that I asked and was on the job 100%. She looked out for me as well as Planet Ford totally. I feel that you have a great employee there. \r I also want to commend Jax, Juan, and the young lady that introduced me to my new truck. No sure of name, I think possibly Alanda. All persons need to be commended. They were all great. Juan was extremely efficient and had everything in order, thanks a lot to Denise, Jax was very helpful, quoted me a price and set me an appt. No high pressure sales from anyone. I thank you for that. \r I will be back the next time I buy a car or truck. Again thanks to Denise and all the Planet Ford folks. What a great team. \r trav walker more

sure - good experience more

Very good experience more

nice dealership and reasonable price for the truck. better review of closing costs would be appreciated. more

Amazing service! Thanks! more

definetly would recommend. this is our third vehicle purchased from here. more

They will work with you nomater how your credit is and the customer services is great more

The best place get a new car. more

It was a good buying experience. They were very helpful. more

everyone was easy to work with more

Good selection and prompt follow-up. more

everyone was very friendly and i will get my second car from here more

The sales people are nice and polite. do whatever they can to get a deal done. more

BAD, VERY BAD. NEVER GOING BACK. READ MY ENTIRE REVIEW....The dealer now writes a reply to my review like they are really concerned that I was not satisfied with the bad treatment I got at their business.......LOL what a joke. If they were so worried about my bad experience, why didn't they get rid of their bad, lying salesmen? My neighbor told me that the SAME salesman that tricked me, did that same thing to him in early 2010. This is the way they have been functioning for YEARS and my neighbors all sit around and tell the same sad stories every time Planet Ford in Humble is brought up.. They just don't get it.......they think trying to trick customers into spending money for things that are nothing but pure profit for them is the way it should be and they were TRAINED to do their business this way. The Randall Reed $10000 Guarantee is just a lie. Several of my neighbors have taken in competitor's ads and they will not match them....nor do they get the so called $10000 money. I doubt that they have ever even considered keeping their word and honoring that guarantee. They just keep adding on charges and wasting time until the customer finally gives up. TRUST ME DO NOT SHOP THERE........ Why are there so many one line good reviews? Is it possible that the employees are writing the positive reviews? I believe the employees have been told to bury the real bad reviews by writing lots of fake good reviews. All other review websites have poor ratings for Planet Ford. The Better Business Bureau is loaded with their problems. They are playing games and tricking customers. My experience was horrible. They tried to add on things to my contract without my knowledge. They tried to add on a thing call the ""Customer Benefits Package"". This was nothing more than another way for them to extract money from me. You get NOTHING but a $6 oil change for the price of the Customer Benefits Package, which in my case was $475!! Trust me, you are gonna take a beating at this place. Just when you think you have a deal when talking to their salesman, then the real money losing starts with the finance manager. I walked. BEWARE, it's gonna cost you a lot more in price and financing...........save time and money.......look elsewhere......I would NEVER GO BACK THERE for fear of getting cheated, you cannot trust these people.... more

Great selection and good deal more

Yes.. The atmosphere was great and everyone was helpful and friendly.. more

it was a very pleasurable experience. the finance department was very up front and informative. more

the salesman , rooseveltt, and the finance officer, ed, were outstandiing more

Great service! I'll recommend to family and friends. more