Pine Room Tavern

Went with a group of around 20 people. On the phone, the restaurant was clear that by sitting at separate tables we could avoid the single check and 20% gratuity requirements for party over six. We sat at different tables and were handled by different servers but they still charged each table of 4-6 by their policy for 7+ at a table. The food and service was nice, and the servers were apologetic and diplomatic in handing us of to management. However, management was extremely rude and insistent that we had agreed to this. At no point did they express any concern about our experience or the possibility of a miscommunication. Most people had already paid and left - we weren't trying to stiff our servers. Any excuse on their part or touch of customer service would have been sufficient, but instead they were adamant that we pay up and get out and that they were completely right about everything. I have worked in food service, and I understand the stresses that can come with a large party and that the customer is not always right. However, an upper scale restaurant needs to be able to handle that with some aplomb. The Pine Room Tavern is clearly not there yet, and it's not worth risking your fine dining experience on being treated so poorly. more

Best place in nashville by a mile~! Don't know what the negativer reviewers are talking about re: unfriendly staff, we've been there over 20X and never seen or experienced it. I will say that I've seen them refuse to serve people who walk in drunk, maybe that was the case? Funny how negative reviews never tell the whole story. We love the burgers, pasta and reubens. They've recently started to have even higher end food as well like duck, seared Ahi Tuna (yum!) and scallops. Never had a bad meal there, never had a bad experience. We drive over 45 minutes to eat there every week or two. more

My wife and I love coming to the Pine Room when we visit our vacation home in Nashville. The food is awesome (not your usual country fried steak covered in gravy) and mostly local. We love the burgers! The service is quick too. We always sit at the bar and the bartender jeff is good at recommending beers. more

What seemed to have started as a fun night for a group of women, ended with a bad taste in my mouth, not to mention theirs! Sitting next to them, I could tell they were having fun and would have stayed for quite a while, but their fun soon ended because someone didn’t know the meaning of customer service. The bartender/waiter whose name I do believe was Jeff, stood there and argued with the ladies he didn’t get the order wrong all with attitude. Really? Any other person would have apologized and straightened out the order without question to keep the customer happy, but not this guy. He was a real jerk and told the women they’d have to pay for the wrong drink whether they drank it or not. Are you serious?! He wasn’t going to fix it for free like any normal person would have done? Apparently he doesn’t understand the term “customer service” or the phrase “the customer is always right”? This guy just didn’t get it - if it’s wrong, you fix it so the customer is happy and wants to say and spend more money! And it wasn’t like the person drank half of the glass and then complained; they said something immediately! I heard the women say they’d never come back to the Pine Room after the way they were just treated and I don’t blame them one bit! Me and my friends won’t be going back either! Sorry Pine Room, but if that’s how you treat your customers, you can count me out! I think you guys blew it big time! more

Our party was here 6/27/2010 and got the worst service by smart ass wait staff I have gotten any where! It took over an hour to get our food. I was given the wrong food twice, another in our party was given the wrong food as well and not how they ordered it. We were told it would be a while for the fries and were given chips until the fries got there. Then were told the fryer was down when the bill s were brought, and then BILLED for the fries that were never delivered. One lady ordered veggie soup and got chilli even though they don't have chilli on the menu. The "chilli" was questioned and was told that I must know more than the chef! I told him that I must be because if it looks like chilli and it tastes like chilli it must be chilli. They did get their bill adjusted. One lady asked if she was going to be charged for the side salad she got instead of getting the fries and was told you ate it didn't you!" She still had to pay for the fries and so did EVERYONE. I suppose this would be a good place if you are just going to drink and NOT eat! We will NOT be back here. Not even to drink. I am surprised this place has been in buisness as long as it has with staff like this! more

This is a great place to enjoy quality food and beer. The service is friendly, and it is only a stone's throw from the brown county state park! more