Pep Boys

I called Pep Boy?s and received a quote from Jose. He matched and beat America?s Tire with warranty, Pep Boy?s covers sidewall damage, and a better load rating tire. I also had the alignment done which America?s tire does not offer. I showed up for my appointment, left the car and came back for pick up with completed job. I was so happy that I gave the service technician a tip for his efforts. more

I called before I took my car in.....I talked to Jose who quoted me a price for my car repair and let me know that it could be fixed that day! (Please note it is Memorial Day weekend!) I took my car to Pep Boys in Cathedral City, they repaired it as promised and charged exactly what they quoted!! Great service with a smile and for a very reasonable price!!!! I will be coming back to Jose and the staff at Pep Boys for all of my vehicle needs...........way to go!!! more

I took my Audi for an oil change. For some reason they decided to take my car for a test drive. The guy who drove it made a circle on the parking lot, parked somewhere in the end, sat there for 10 minutes and came back with a flat tire. Then he came back to me and said I have a flat tire. I said, then why in the world you drive my car on a flat tire? He didn't have anything to say and lifted my car to change the oil now. I started arguing about driving my car for no reason, they then put my car down and said we refuse to service you. Then I noticed a crack all across the windshield. They cracked it by dropping my car! And said I already had it! The manager (Nick) wasn't there and I called him and left a message. He never called back. Next day I came back but he wasn't there again. His assistant wrote what happened and refuse to sign. On my questions he only had to answer "have a nice day" and disappeared. They never took any kind of responsibility and were rude. Such bad customer servi more

I have been depending on this store for many years. The service manager there Steveon Adair has always given me 5 star service.\r I have had my brakes done,routine tune up, and other engine work,and tires done in a timely fashion. I have NEVER had to pay anymore than my original estimate.\r I have and will continue to reccomend this PepBoys to all my friends for any service they need on there cars.\r They have a nice area to sit while your waiting and its air conditioned and they have cold drinks too. more

I have been going to this store for years. The Service folks have always been helpful, and Steve and Gaby are always nice to deal with. I ordered some parts from the parts department and everything went wrong. Someone was supposed to call me when the parts came in in "2 days". I called after 3 days and was told the parts arrived and as soon as they were unpacked (found) I would get a call. No one called so I called the next day and was told that they couldn't find them. They would call the person who signed for them and find out what happened. NO RETURN CALL. I called again and guess what? Now it was the fault of UPS because they must not have actually delivered the parts. Eventually, a week later, the parts showed up but again I had to call. When I picked them up I asked to see the Store Manager. I explained what had gone on for week and his response was "So what do you want me to do". He blew me off, not even lookin at me while I spoketo him. I told him that the least basic thing was more