Pelican Landing of Key West

Smelly bed, broken elevator, inadequate air conditioning, followed by broken promises. \r After 40 years of traveling Pelican’s Landing was by far the worse overall experience. We stayed in the Penthouse with an elderly couple who were severely limited in climbing the steps when the elevator broke on the 2nd day and remained broken for the next 6 days. The last inspection and maintenance to the elevator was over 6 months past the annual checkup. The management company showed little concern and even kicked them out of the room on the final check out day instead of letting them stay for 2 extra hours before the flight even though the room was not rented the next day. After getting past the on-site manager, to the building manager, to the owners I was told we would receive a drastically reduced cost on a future visit. Now the owners email box is full, the phone goes straight to voicemail and the secretary is “passing along the message”. We were looking at buying one of the condos due to the location in Garrison Bight Marina, but are seriously glad we rented first to see first-hand the poorly managed property. On the first day the neighboring properties said Pelican’s Landing was difficult, but I originally thought it could not be that bad. It is far worse. Do yourself a favor and book elsewhere.\r more

Don't stay here. The night manager is a horribly rude woman and she ruined our trip. My group (20 people) spent close to $3,000.00 for two rooms on a weekend stay. The night manager called the police on our entire group and attempted to have the whole group evicted at 5 am, due to 3 girls smoking on the balcony. Apparently, the building's ""rule"" is nobody on the baloney's after 11pm...which we were not told!\r I would like to know who goes to Key West and goes to bed at or before 11pm?? Anyway... I was woken up by 4 police officer's banging down the door yelling pack all your stuff, the building manger wants everyone off the property or we are going to arrest you. So, I'm like ""what are you talking about??"" I had just woke up...Then the night manger chimes in and says \r \r "" All I have to say is that I don't like the color of your shorts and I can have you evicted if I want to due to the laws in key west."" \r \r I couldn't believe what I was hearing and what was happening.??Oh, by the way...I am not a smoker and nor was I apart of anything that she considered breaking the hotels ""rules"". \r \r So, this went on for aprox. 20 min. talking to the cops and trying to talk this angry night manager down. Finally a couple of use were able to talk some sense into this woman and we were able to stay the additional night we had paid for. No law's were broken, no body had done anything wrong in the eyes of the law..The 3 girls were smoking on the balcony before going to bed. Oh and by the way...those 3 girls were in bed when the police came to their door. So this woman was just being malicious in her actions.\r \r DO NOT STAY HERE IF YOU ARE IN A BIG GROUP..JUST NOT WORTH IT!!\r \r more

After paying for a 3 night stay in a 1bdrm., for $150 a night plus a $25 booking fee, and notifying them we would bring our 5 lbs Yorkie/Poo and a 14 ft dinghy. We were promptly called and told we had to pay and additional $75.00 to bring our dog!!! Nowhere did it say there was a charge, then we were informed that we had to rent a $250 a night suite in order to use their dock to tie up our boat. I explained to the lady that it was a small dingy and not a massive boat of any size, but I was met with silence and that I would upgrade to a suite and tie it at their marina/dock. I explained to her that the website did not state ANY of this. She didn't care. Not the usual friendliness of the Keys that we have typically ran into, especially among boaters!! We only took the room because of the marina and since we booked it last minute, we had no time to locate anything else before driving down from Ft. Lauderdale, FL for the weekend trip. Upon arrival to the room, we discovered not so much as a coffee pot in the room. Very sparse, no information as to location of ice machine, etc., etc. Just not very well ran and on top of all this, the marina is basically EMPTY!! It had 1 dive boat and 2 other small boats out there!! NO customer service at his place and surely not a hot cup of coffee in the mornings!! more

This property is now Managed by a new Company, and is working to make it a true resort. While we are sorry for your past experieces, we would love to show you what we can do for you now. Let us know how to Help! Pros: New Management is Fantastic more

My family and 1other family stayed at Pelican Landing from June 20th through June 28th. We booked our stay last year and looked very forward to a wonderful stay in the 2 beadroom retreats. 3 weeks prior to our stay we received an email from property management advising that the condo was under minor construction on the other side of the building. We were advised that they were only replacing some sliding glass doors and railings. We were assurred that the construction was non invasive and would not interfere with our stay nor would it be in the area of our rooms. Pros: Great Location/Dockage for Boaters Cons: Poorly Managed - Under Major Construction - Dishonest MGMT more