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Pearson Hyundai

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9530 Midlothian Tpke
Richmond, VA 23235

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1 (804) 297-6089
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Auto Parts

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Car Dealers

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Automotive

Reviews
( 115 )
( 6 )
( 3 )
( 5 )
( 9 )

Best

on time, good job

Worst

I have been happy for the past few years until recently . I was inquiring about a vehicle and never got a response. Which was the first time I had a disappointing experience with ...

First Time Here 7/18/2014

This was the first time I have have a car serviced at a dealership. The standard sigma of over priced/over complicated dealership maintenance departments have kept me away. Not here though. I will be returning to the Pearson Hyundai service center for my future needs. They were able to schedule a 7am appointment so that I could avoid taking time off work. They had my car serviced and cashier paid by 7:40. Also, they have a very nice waiting lounge, including coffee, bottled water, leather loungers, large flat screen TVs (with remotes), and free wifi. more
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Efficient & courteous 7/10/2014

They're quick & do a good job. They personally find you & walk you to the front desk to check out. more
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Polite, courteous and friendly employees 7/4/2014

The gentlemen in the service center are always polite and friendly. They always explain what service will be done on your car and if and only if something else is needed they don't pressure you to have other repairs or filters added. They will make a recommendation. more
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First service. 7/3/2014

Service techs were courteous and efficient. Work was done ahead of expectation and I received notification promptly. more
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Trustworthy 7/3/2014

It is rare for me to trust a dealership service department but Pearson Hyundai validates my trust upon every visit. They do good work, and do it efficiently. Top notch. more
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Friendly 6/26/2014

They did a nice job! more
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campain 118 6/25/2014

It was out standing. more
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Very polite professional and accoumadating 6/24/2014

Did very nice job, clean professional and courteous. more
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Clean, Professional,Fair 6/24/2014

Clean well appointed showroom, Professional staff from beginning to end! Great price on a hard to find vehicle more
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Great service 6/22/2014

Staff is courteous, thorough & fast more
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Disappointing service 6/18/2014

Forgot sticker for next oil change, serv advisor and mech had two different versions of cause of engine noise, wrong milage on service ticket, 2nd trip to fix faulty clock, $6 charge added to bill for bogus enviro charge and shop supplies (15%), no return phone call from service mgr to report problems even thoght there was a big yellow sticker on my bill that said if I could not report all 10s in the post service email survey, to call the manager . I did. No call. more
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service 6/9/2014

mike in service calls me by my name before I can speak he makes you feel comfortable and at ease he is one main reason I keep coming back more
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Satisfied Customer 6/8/2014

My experience was so smooth / just glided through ,staff excellent very customer friendly. more
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Great service 6/6/2014

I had an oil change. It was vey quick and everyone was very nice and professional. Waiting room is big and clean with free drinks and big screen TV. more
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Service is excellent 5/30/2014

The review of my repair needed was excellent and on time. more
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Good customer service, the guys work hard 5/27/2014

The service dept. go out of it way to help you with your problem and they really look to see if your problem is under warranty. I think it separate them from the rest of the service dept in the Richmond area. Of course that could always change but as of today the good service continues... more
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pearson hyundai 5/26/2014

Very helpful, courteous, and fast. more
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to lazy to find the problem if no code appears or just gets the cars in and out to make as much money as possible. 5/13/2014

stinks!! been going here for 6 years and it has gone down hill over the past couple of years. more
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