Park Shuttle & Fly

When I arrived, I had a bad feeling. I asked if I could park my own car; of course they wouldn't allow me to do this. I didn't have time to find another facility to park at, as we were catching a flight, so a family member and I (with the driver there) walked around the car...to look for any possible scratches, etc before we left. When we got home four days later, my entire back bumper was damaged, as well as two separate scratches to my passenger side doors. I pointed this out to ""Rick"", who reassured me that Pat Flavin would take care of this, as it happens often. Of course he first tried to blame other customers for the damage, but that argument wasn't going to hold up, as they are the ones that park the car, and thus another driver wouldn't have had access to scrape my entire back bumper (possibly the side, though I doubt it). Anyway, when I called Pat Flavin this morning, he wouldn't even give me a chance to speak. He quickly said, this is how the car came in, and if I have a problem with it, take him to court. He then proceeded to hang up on me! It doesn't take a genius to see his poor business manner, and how this supports his poor business. In any event, I had tried to get the name of the valet driver when I spoke with Rick yesterday. He claimed he couldn't find it. When I called again this morning, I was first told that I had to request this information in writing, and then Pat got on the phone and told me he will give me this information when I take him to court, and again hung up on me! Now one would hope that they have the driver write their name on the car...so clearly, there is another cover up going on. Fortunately for me, the driver saw me (and my passenger) walk around the car checking it out before we left. Of course he's probably just as corrupt as the person he works for and won't admit it, and like the writer above, I'll probably be stuck with the bill, but I hope this warning helps other people not make the same mistake I did... more

Worst place. I will NEVER park here again. The other guys ""PreFlight"" drove by 4 times. Stopped their vehicle and waited for customers. Two phone calls later and me running after the pickup van they stopped. Terrible customer service! DO NOT park here unless you want to get home 2 hours after arriving home. This is not the first time this has happened. I called to speak with the manager about it. He never asked for my number nothing... told me he would look into it and call back tomorrow. NEVER park here. more

I had been parking here for a week, 5 months of the year, for 3 years. The last time, i returned to find my valet-parked car was damaged to the tune of $1400. It was in perfect condition when I left it with them, but I could not prove otherwise since I didn't photograph my car as I handed over the keys; I'd just eyeballed it. The manager told me the SAME guy had been parking cars there for 20 YEARS. Are you kidding me? I paid the $1400 myself to save the insurance surcharge. I now leave my car in the driveway at home and get a shuttle service. Don't EVER park here since it's just a matter of time before damages will appear on your car. Pros: close to airport Cons: unreimbursed major damage more

I used this company once and will never go back again. All was fine until I got my key and went to start my car. The key had been forcibly removed with the ignition in an improper position which damaged my lock cylinder. The lock cylinder now has to be replaced at a cost of $300. I showed this to the attendant on duty and he had me fill out a damage report, saying that they had insurance to cover this sort of thing and promising that his manager, Patrick Flavin, would take care of it. I paid the exorbitant amount of $92.50 for four days parking and went on my way. When I called Patrick Flavin, he was rude, combative, and refused to listen to anything I had to say. He told me that I was lying and trying to scam him and then he hung up on me. Now I?m out the $92.50 plus $300 to fix my car and I feel like I have no recourse at all. Pros: n/a Cons: damage and a bad attitude more