Paradise Bridal

This place was terrible and made my bridal experience so disappointing. I am spending a lot of money to settle on a dress that isn't what I really wanted or ordered for my wedding day. There was an error with the length of the dress ordered. Despite my file indicating I am an exact sample length and the store confirming with the manufacturer on this before even placing the order, I received a dress that was too long and would need a great deal of alterations. They blamed the manufacturer on the mistake. Paradise tried to remedy this by telling me it "wasn't their fault" and that I would have to pay over $200 to hem the scalloped lace and add crinoline to shorten the dress. It certainly isn't my fault. As a business, shouldn't they check to make sure the correct dresses are ordered and arrive as they should? It seems like simple order inventory to me. Finally after telling them I would go elsewhere to get the work done and not give them more business, the manager (Cherise) said the store would eat the alterations costs for the length. When I came back for my second fitting, the dress shape had been dramatically changed as a result of the necessary addition of crinoline to the bottom. I went from absolutely loving the light, airy, and organic feel of my lace dress, to feeling like I was wearing this giant puffy bell at the bottom. Even though the dress is still beautiful, no bride wants to feel uncomfortable. I feel I am settling on the wedding dress and it isn't what I ordered or paid a lot of money for. The store tried to tell us a second time that we were responsible for paying for the alterations to the length. The receptionist questioned us in great deal as to which manager we spoke with before she would get someone for us to speak with. Cherise finally came out and tried to give us the run around again, saying now the work was done and wouldn't release the dress to us. I was nearly in tears out of frustration. Finally, we got it squared away because Donna also happened to overhead the situation. more

Paradise Bridal is a NIGHTMARE! Their customer "service" is horrendous, they lie and, once they get your money, couldn't care less about helping you. They keep you on hold and everyone tells you a different story. Patty, my bridal "consultant" told me my dress would be in on June 12. When it wasn't in until June 27, after I went down to the shop and made a scene on June 25, she insisted that was the ship date not the delivery date, meanwhile they told me on the phone on June 26 that the dress was being overnighted from the factory. I sat with two other brides, after my dress was over 2 weeks late. One bride's dress was hacked up and her wedding was the next day. She was there for 2 hours. The second was there to pick up a dress for her destination wedding, flying out the next day, and they had her scheduled for an alteration appointment. Her dress wasn't ready!! They didn't even call me to tell me the bridesmaid dresses were in. When I called them, they told me they only had two in, then they said they didn't call me because my number was disconnected (which it was not). It turns out they wrote the wrong phone number on the file! They did have numbers for all the bridesmaids, and my phone number was correct on their copy of my receipt. Did they bother calling even one of them or looking on the receipt? Of course not! Also keep in mind you can't pick up dresses on Saturdays.....What shop has a policy like this?!?!? AVOID THIS SHOP AT ALL COST! more