Paradise Bridal is a NIGHTMARE! Their customer "service" is horrendous, they lie and, once they get your money, couldn't care less about helping you. They keep you on hold and everyone tells you a different story. Patty, my bridal "consultant" told me my dress would be in on June 12. When it wasn't in until June 27, after I went down to the shop and made a scene on June 25, she insisted that was the ship date not the delivery date, meanwhile they told me on the phone on June 26 that the dress was being overnighted from the factory. I sat with two other brides, after my dress was over 2 weeks late. One bride's dress was hacked up and her wedding was the next day. She was there for 2 hours. The second was there to pick up a dress for her destination wedding, flying out the next day, and they had her scheduled for an alteration appointment. Her dress wasn't ready!! They didn't even call me to tell me the bridesmaid dresses were in. When I called them, they told me they only had two in, then they said they didn't call me because my number was disconnected (which it was not). It turns out they wrote the wrong phone number on the file! They did have numbers for all the bridesmaids, and my phone number was correct on their copy of my receipt. Did they bother calling even one of them or looking on the receipt? Of course not! Also keep in mind you can't pick up dresses on Saturdays.....What shop has a policy like this?!?!? AVOID THIS SHOP AT ALL COST!
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