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Businiess name:
Paradise Bridal
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Review by:
Guest
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Review content:
This place was terrible and made my bridal experience so disappointing. I am spending a lot of money to settle on a dress that isn't what I really wanted or ordered for my wedding day.
There was an error with the length of the dress ordered. Despite my file indicating I am an exact sample length and the store confirming with the manufacturer on this before even placing the order, I received a dress that was too long and would need a great deal of alterations. They blamed the manufacturer on the mistake. Paradise tried to remedy this by telling me it "wasn't their fault" and that I would have to pay over $200 to hem the scalloped lace and add crinoline to shorten the dress. It certainly isn't my fault. As a business, shouldn't they check to make sure the correct dresses are ordered and arrive as they should? It seems like simple order inventory to me. Finally after telling them I would go elsewhere to get the work done and not give them more business, the manager (Cherise) said the store would eat the alterations costs for the length.
When I came back for my second fitting, the dress shape had been dramatically changed as a result of the necessary addition of crinoline to the bottom. I went from absolutely loving the light, airy, and organic feel of my lace dress, to feeling like I was wearing this giant puffy bell at the bottom. Even though the dress is still beautiful, no bride wants to feel uncomfortable. I feel I am settling on the wedding dress and it isn't what I ordered or paid a lot of money for.
The store tried to tell us a second time that we were responsible for paying for the alterations to the length. The receptionist questioned us in great deal as to which manager we spoke with before she would get someone for us to speak with. Cherise finally came out and tried to give us the run around again, saying now the work was done and wouldn't release the dress to us. I was nearly in tears out of frustration. Finally, we got it squared away because Donna also happened to overhead the situation.
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