One Hour Optical

I had visited this business in past for eyeglasses without customer service or product issues. Went there about 45 days ago for the second time hoping to get some new eyeglasses before I moved out of state. Worked with Jerry both times; he is now the manager. First question wife and I asked him was can we get glasses purchased at his store serviced in Iowa. He asked where, I said DesMoines. He said yes, this will not be a problem... Based on this false information, I made an approximate $350 purchase. Forty five days later, I got a scratch on my lense and proceeded to contact One Hour Optical in DesMoines to be told that Jerry was incorrect and I cannot receive any service there without payment in full. Maybe that is what he thought I was asking, can I go pay someone to service my glasses in Iowa, I think not. \r \r I immediately called Jerry who had the audacity to tell me what he meant by saying it would not be a problem for me to get my glasses serviced in DesMoines was that I could mail him the glasses when I needed them serviced.. like I can mail him them to get them adjusted.., which is an every other month service I typically require. I said this unacceptable and I want a refund. He said no way as we are now outside the 30 day money back guarantee timeframe. \r \r He said whatever he thought he must to sell me a pair of glasses that day and hoped that when I needed them serviced and uncovered his lie it would be too late. He was correct, please do not continue to reward this business for their malfeasance. more

When i saw the reviews on the other websited I thought that maybe I should not even go near this place, but I had to. Anyways, i soon as I got there i was welcomed with big warm smiles. The exams were quick and it seemed that the team cared about my eye problem. Well Robert was the guy that helped me pick out my frames, he was very patient, as i'm really picky. I loved experiance will come back here again. more

I always have a very pleasant experience when I come. I am always happy when I leave. I would recommend them to any of my friends more

Very good service: great prices, convenient & great frame selection more

Customer service friendly, very helpful & knowledgable about the products, brands & whatever works best for you. more

Knowledgeable & Courteous Personell-very helpful in all areas more

I was impressed by the selection of frames available at the store. They have frames starting at $50, and I was able to find very fashionable frames for $209 and a second pair for half price! Of course getting them back the same day is a special treat for someone who prefers immediate gratification with no sacrifice to quality! more

My experience at One Hour Optical was great! I was immediately greeted by staff, which was comforting because of the overwhelming selection of glasses. I did not have an exam here but was told I could make an appointment for my family, since I needed to schedule my husband and kids for exams. The staff was extremely helpful and I love my glasses and we will be going back!! Pros: Great customer service, large selection Cons: couldn't get mine in one hour more

would like location of store, because stores vary. thank you. i was in the location at missisippi and abeline, and they seemed very helpful. I have not yet ordered glasses, and they are not on my insurance provider list, so will have to pay full price. sure would like to know if this is the store with no follow up care. Pros: nice service on initial visit Cons: do not know the final outcome yet more

Perhaps the single worst shopping experience I can recall! From the outset I was told what I wanted...my own personal choice was labelled out of style and unavailable--translate that as 'we'll select for you and get your money so the transaction can be over....and the customer disservice can begin'....I was treated rudely by arrogant staff who were condescending and chilly. I ordered glasses....they were unsatisfactory and my attempt to have them replaced was met by scorn and contempt. I had to call to check on the status of my order when promised delivery dates came and went with no contact from the store. I tried to stay subservient and good natured but finally couldn't take it anymore when the manager responded to me by telling me to 'keep the sarcasm coming'.....then begged off any responsibility by telling me that he 'couldn't track every pair of glasses that goes through my store....' The owner acknowledged that the staff I was unhappy with had 'been talked to before and had a little trouble with their attitudes....' I was even offered compensation for my disservice.....which I relinquished when I finally cancelled my order after 120 days came and went.... I have never been able to treat people the way this staff treated me. I would be very cautious about using this 'service'.....but, no worries, I won't be the guy in line ahead of you. Pros: sliding doors Cons: poor customer service. unreliable time lines. rude staff. more