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Businiess name:
One Hour Optical
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Review by:
citysearch c.
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Review content:
Perhaps the single worst shopping experience I can recall! From the outset I was told what I wanted...my own personal choice was labelled out of style and unavailable--translate that as 'we'll select for you and get your money so the transaction can be over....and the customer disservice can begin'....I was treated rudely by arrogant staff who were condescending and chilly. I ordered glasses....they were unsatisfactory and my attempt to have them replaced was met by scorn and contempt. I had to call to check on the status of my order when promised delivery dates came and went with no contact from the store. I tried to stay subservient and good natured but finally couldn't take it anymore when the manager responded to me by telling me to 'keep the sarcasm coming'.....then begged off any responsibility by telling me that he 'couldn't track every pair of glasses that goes through my store....' The owner acknowledged that the staff I was unhappy with had 'been talked to before and had a little trouble with their attitudes....' I was even offered compensation for my disservice.....which I relinquished when I finally cancelled my order after 120 days came and went.... I have never been able to treat people the way this staff treated me. I would be very cautious about using this 'service'.....but, no worries, I won't be the guy in line ahead of you.
Pros: sliding doors
Cons: poor customer service. unreliable time lines. rude staff.
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