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Businiess name:
One Hour Optical
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Review by:
citysearch c.
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Review content:
I had visited this business in past for eyeglasses without customer service or product issues. Went there about 45 days ago for the second time hoping to get some new eyeglasses before I moved out of state. Worked with Jerry both times; he is now the manager. First question wife and I asked him was can we get glasses purchased at his store serviced in Iowa. He asked where, I said DesMoines. He said yes, this will not be a problem... Based on this false information, I made an approximate $350 purchase. Forty five days later, I got a scratch on my lense and proceeded to contact One Hour Optical in DesMoines to be told that Jerry was incorrect and I cannot receive any service there without payment in full. Maybe that is what he thought I was asking, can I go pay someone to service my glasses in Iowa, I think not. \r
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I immediately called Jerry who had the audacity to tell me what he meant by saying it would not be a problem for me to get my glasses serviced in DesMoines was that I could mail him the glasses when I needed them serviced.. like I can mail him them to get them adjusted.., which is an every other month service I typically require. I said this unacceptable and I want a refund. He said no way as we are now outside the 30 day money back guarantee timeframe. \r
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He said whatever he thought he must to sell me a pair of glasses that day and hoped that when I needed them serviced and uncovered his lie it would be too late. He was correct, please do not continue to reward this business for their malfeasance.
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