One Hour Heating & Air Cond

I've used One Hour for years because they are so different and better than other companies. They always do a great job and save me money. I joined their Comfort Club that gives me discounts on service and even parts and labor. I also get tune-ups twice a year that check everything. Thanks to One Hour my air conditioner and furnace haven't needed any major repairs. What I like most about One Hour is there are no surprises with the prices. They tell you exactly what needs fixing and how much it costs. I know some other companies charge by the hour so you don't know the total until they're done and it's always more than expected. With One Hour, I never pay full price, they take care of my furnace and air conditioner and their technicians are always professional. I recommend One Hour to everyone. \r more

Really Great Service! A/C went out on the weekend & One Hour was the only one that I called that didn't give me a run around. They were here when promised & the work was done fast. Thanks One Hour!!! more

Having your AC go out in September in Dallas is an emergency for sure! I cant even relay the importance of coming fast! Every second counts when your home is 85 degrees and climbing with the heat of the day. more

With the temperature at 107 outside, I had the misfortune of my central air conditioning go out and Santiago was sent out to help. Santiago was the most efficient and great technitians I''ve ever met. Despite having to replace the motor in my unit in the sweltering heat, he was always smiling and considerate and took the time to answer my questions. It's rare when you meet someone who loves his job, is friendly and treats you with respect. Thank you again, and thank you Santiago. more

One Hour came out today for our regular checkup. Gaylon was so thorough with the checkup. He is so polite and respectful.He knows his stuff. Took about an hour and a half and then came to me with a huge checklist and explained to me everything he had checked out. Im very pleased with the service they provide. Thank you One Hour!!! more

I was impressed with the service at One Hour. I will definitely be using them again! I recommend them to everyone! more

I wish to Thank all of One Hour Air Conditioning Employees for over 50 years of Outstanding service, I will continue to be a Club member and a Loyal customer for many years to come. I reccommend this company to all of my friends and family even my doctors and dentists... more

If you want great service you one hour air conditioning and heating. Let me tell you I was so suprised when I had them out to fix my A/C and the didn't try to hassle me into purchasing anything that was going to fix my A/C. They were on time and very polite even the customer service people were polite. That has to say alot when you see alot of good customer anywhere anymore. If I were you I would call them. more

I have been using them for about 2 years now. When I had my old system they help me keep it going until I could replace it. Once I replaced it they did not try and up sell me on my system. I am also a member of there comfort bi-annual service on my system. They always go above and beyond. This time I am having an electical problem wen they put the new system in it is larger than the old and is covering an eletrical junction they stood by their work to move the help me resolved the problem without trying to charge me for it. They are friendly, efficient, show up when they say they will. I would highly recommend them to anyone more

We have had One Hour Air Conditioning work on our A/C a few times. It is a very old unit but stilll hanging on. Each time I've called, I have been pleasantly surprised by the professionalism from the first phone call. The technician was always on time, friendly and knowledgable. Oh and the follow up call to be sure everything was fine is just icing on the cake. Living in an older home, I've called many repair companies and no one matches One Hour in their price, service and efficiency. more

I have been known this company Unique/One Hour for about 30 years as my father refered me to Unique/One Hour and it is really very excellent service and perfermance. One day I had my air conditioner was broken down about 2 AM that morning that time it was about 90 degree in hot summer years ago. I called them and they responsed quickly and got fixed air condtioning after 7 AM same day. It was very quickly responsed. Also my sister used this company to do service her air condtioning and heating. We are really very appreciated with service perfermance. I recommed you to use this company for service or sales. more

I've been doing business with Unique/One Hour Heating an Air Conditioning for over 20 years. They have been nothing but the best. Their service has been timely and professional more

If you ever feel like you want to know what great service feels like then you need to call this A/C company. I have had bad expierence with other companies and I have to say i was expecting the worse, but wow. On time, courteous, no price gouging, I was told one price and that is what it was, very helpful in explaining what was going wrong, the problem was fixed in a very reasonable amout of time and I was even called back to make sure everything was still working properly and to see if there was anything else they could do for me. All I have to say is VERY impressed. more

THE Best SERVICE IN TOWN, THE TECHNICIANS ARE HONEST, LOYAL, EDUCATED AND MOST OF ALL NOT JUST TRYING TO SELL ME A NEW UNIT... HANDS DOWN BETTER THAN THE REST more

I couldn't rate this company at all. I placed the service call and they (One Hour) said it would be between 7-9 pm for them to come out. I waited and they never came at all, but did call my tenant and told her it would be 11 or so before they could come. He asked what the problem was, she told him and he said he was not interested in coming out for that problem. Air was not circulating in two bedrooms and if that is not a problem I don't know what is. NEVER USE THEM!!! BAD!!! more

I had always heard the horror stories about AC repair. And had experienced my share of bad service calls.\r \r We recently had our 10 year old system finally give up the ghost and after soliciting 3 bids. Went with Avery AC. They provided the cheapest and the mostest - so best overall value.\r \r And they delivered! Showed up on time and completed on schedule. The only hiccup was that I had to follow-up on the extra attic insulation they promised. But that took 1 phone call and that was scheduled and done.\r \r WIn our case they delivered ""Honesty above reproach"". more

The BEST service I have ever received from a A/C & Heating company. They did EVERYTHING they said they would at a fair price. EXCELLENT JOB! Thank You! more

Very bad experience.I would have given them 0 stars if it was an option. I was charged double the price and still didn't get what I was promised. Talked to the owner Steve and he said he would get it fixed or get me a refund. Never got a return phone call. DO NOT do buisness with this company. find someone else. more

I will not do business with this company again. I was told on the phone that their $99 spring tune-up service included cleaning the evaporator coil. It does not. I was also told that the service would only cost $99, as it turns out I have 2 units so the price was doubled when the tech showed up and I was charged $198 for the service. I was also told that cleaning the evaporator coils would require removal of the coil from the unit in the attic at an estimated cost of $700 plus. This did not include the $150 plus it would cost to re-charge the system after removing and re-installing the coil. I was also told that the coil was clogged and full of mold and I really needed to get it cleaned for the safety of my family ( allergies, dust-mites, mold spores, the usual scare tactics). So, I was charged double what I expected after setting the appointment and the service that I originally wanted was never performed. I called Steve, a owner, and he said he would contact his technician and give me a call back. No call back. After a week I call him back and he said that I would get a refund of $99. This sounded fair to me. I could accept a $99 charge for a lesson learned. I had another company come out and look at the units. They pulled apart the plenum that holds the evaporator coil. NO mold, NO clogs, just a little bit of dust. They vacuumed out both of the the the units, re-assembled the box, replaced a faulty check valve on both units, added freon, and various other checks and cleaning. All for $175 per unit. more

I will not do business with this company again. I was told on the phone that their $99 spring tune-up service included cleaning the evaporator coil. It does not. I was also told that the service would only cost $99, as it turns out I have 2 units so the price was doubled when the tech showed up and I was charged $198 for the service. I was also told that cleaning the evaporator coils would require removal of the coil from the unit in the attic at an estimated cost of $700 plus. This did not include the $150 plus it would cost to re-charge the system after removing and re-installing the coil. I was also told that the coil was clogged and full of mold and I really needed to get it cleaned for the safety of my family ( allergies, dust-mites, mold spores, the usual scare tactics). So, I was charged double what I expected after setting the appointment and the service that I originally wanted was never performed. I called Steve, a owner, and he said he would contact his technician and give me a call back. No call back. After a week I call him back and he said that I would get a refund of $99. This sounded fair to me. I could accept a $99 charge for a lesson learned. I had another company come out and look at the units. They pulled apart the plenum that holds the evaporator coil. NO mold, NO clogs, just a little bit of dust. They vacuumed out both of the the the units, re-assembled the box, replaced a faulty check valve on both units, added freon, and various other checks and cleaning. All for $175 per unit. After I called Steve and did not get a return phone call I posted a bad review about his company. Here is the original review. "Very bad experience. I would have given them 0 stars if it was an option. I was charged double the price and still didn't get what I was promised. Talked to the owner Steve and he said he would get it fixed or get me a refund. Never got a return phone call. DO NOT do business with this company. find someone else." The only thing I would truly change about this review is that after I was charged double, I was refunded the $99, making it the original quoted price. That seemed fair. more