I will not do business with this company again. I was told on the phone that their $99 spring tune-up service included cleaning the evaporator coil. It does not. I was also told that the service would only cost $99, as it turns out I have 2 units so the price was doubled when the tech showed up and I was charged $198 for the service. I was also told that cleaning the evaporator coils would require removal of the coil from the unit in the attic at an estimated cost of $700 plus. This did not include the $150 plus it would cost to re-charge the system after removing and re-installing the coil. I was also told that the coil was clogged and full of mold and I really needed to get it cleaned for the safety of my family ( allergies, dust-mites, mold spores, the usual scare tactics). So, I was charged double what I expected after setting the appointment and the service that I originally wanted was never performed. I called Steve, a owner, and he said he would contact his technician and give me a call back. No call back. After a week I call him back and he said that I would get a refund of $99. This sounded fair to me. I could accept a $99 charge for a lesson learned. I had another company come out and look at the units. They pulled apart the plenum that holds the evaporator coil. NO mold, NO clogs, just a little bit of dust. They vacuumed out both of the the the units, re-assembled the box, replaced a faulty check valve on both units, added freon, and various other checks and cleaning. All for $175 per unit.
After I called Steve and did not get a return phone call I posted a bad review about his company. Here is the original review.
"Very bad experience. I would have given them 0 stars if it was an option. I was charged double the price and still didn't get what I was promised. Talked to the owner Steve and he said he would get it fixed or get me a refund. Never got a return phone call. DO NOT do business with this company. find someone else."
The only thing I would truly change about this review is that after I was charged double, I was refunded the $99, making it the original quoted price. That seemed fair.
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