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One Hour Heating & Air Cond

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1510 Stevens St
Dallas, TX 75218

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(214) 328-4180
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One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
One Hour Heating & Air Cond - Dallas, TX
Reviews
( 39 )
( 8 )
( 1 )
( 0 )
( 7 )

Best

Last summer my a.c went out at my house. I called one hour air conditioning and not only was the man on the phone very friendly but it so happend that one his workers done for the...

Worst

I couldn't rate this company at all. I placed the service call and they (One Hour) said it would be between 7-9 pm for them to come out. I waited and they never came at all, but...

Exceptional Workers 1/18/2011

Your technician Dustin was just at our home for regular maintenance. What a great employee you have working for you! Dustin took the time to explain what needed to be done for preventative maintenance on our unit and I appreciate knowing what needs to be done so I can plan for it financially. He also took the time to clean out one of our vents which was so kind. We really appreciate having exceptional workers like Dustin come to our home. more
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Quick Service 1/18/2011

We noticed something wasn't quite right with our HVAC system. Jeremy came out and pinpointed the problem right away. He installed the compressor the same day. more
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Very Professional and Prompt 1/13/2011

One Hour Air was one of three companies I called, but the only company who offered to help me immediately. Dana, the technician, was very professional and knowledgeable. Thank you for your excellent service and promptness! We will definitely keep your number handy and pass along your information to friends and family who made need A/C or Heat service. more
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Nothing but Excellent! 1/13/2011

I can't begin to say enough good things about this company. It started with their salesman actually listening to our needs and requirements, presented what we asked for and offered options without pressure.\r \r The work crew showed up EXACTLY on time and there was a feeling of instant trust in these gentlemen. Work was completed on time and did not leave a mess anywhere! During the installation process the GM even showed up to check on the crew and answer my questions.\r \r Keep up the good work! more
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The level of service is fantastic 11/19/2010

The level of service is fantastic. Having been a customer , I am consistently impressed by the professionalism of every staff member I have come in contact with. Thank you! more
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We will use them again 11/19/2010

We will use them again. Very personable and helpful staff. Would recommend to anyone in the area. more
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Outstanding team of pros. 11/19/2010

Outstanding team of pros. Their honesty, first rate service, and quality work are the reasons I'm loving their service. more
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Amazing Service! 9/20/2010

I'm not sure what happened with the last poster but I had a amazing experience with One Hour Air Conditioning. My air went out on Saturday night so Sunday I called and scheduled an appointment for Monday morning, between 8 - 10AM. The technician showed up at 10:05 and promptly told me there would be NO CHARGE because he was 5 minutes late. I NEVER expected that to happen. When he finished getting my air conditioner runnng again he showed me that I didn't have to pay the $256 for the repair or service call. That's what I call Alway's on time or YOU don't pay a dime! Thanks One Hour! more
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owner 9/14/2010

the person who complained about his emergency drain pan overflowing and the owner gripping him out left out some important details. the pan did not over flow because the float did not work. it overflowed because the pan itself buckled. that pan was not installed by this company. it was installed by the builder several years ago. this customer expected that because some maintenance was done on his system that the company was responsible for someone else's work. this is not a reasonable expectation. conversely if his compressor failed two weeks after a maintenance was done would he also expect that failure to be the responsibility of the maintenance company .I think not. more
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CEO Calls to Gripe Us Out 9/4/2010

My husband just got cussed out by the CEO, Mr. Rothacker! We hired One-Hour to come out and do our spring and fall maintenance. In less than a year, we have paid them $1,883.60. In March of this year, we paid extra money to insure that our pan did not overflow, and I had a lengthy discussion with that tech about preventing water damage. The tech sold me on the pan treatment and installing a float switch to guard against the pan overflowing. Well, guess what, last week our pan overflowed; the straps were not in the right place and the pan buckled. The Senior Tech that came out this time said that the other techs should have caught the problem, but the CEO says that it is our problem. He thinks we are trying to get something for nothing. Now we are stuck with water damage to the ceiling in our kids? room, water that has ran down the middle of a wall and soaked the carpet in two rooms, and a $2000 insurance deductible. Thanks One-Hour for your honest service! more
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air condtioning 11/27/2008

These people are always on time which I like because I do not like to sit at home and wait. They also spend a great deal of time checking everything. more
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Overall A Good Experience 6/21/2008

I got home Friday evening, mid June to an 87 degree house. I called the number at 8:00p.m. and spoke to Randy who was pleasant and stated he could have someone at my home between 8 and 11 the next morning and that he would call me back within the hour to give me a more exact time. I did not get a call back.At 7:45 a.m. Saturday I called and left a voicemail on the system that stated a manager would call back within 15 minutes. I began to get worried and started researching other companies. At 8:30 I called back and after a wait on hold spoke to someone who knew my last name after I stated my first and was very apologetic and stated they had some problems but someone had already been dispatched to my home. Casey arrived at my home by 8:45 and was apologetic for the confusion, courteous and professional. The work was done quickly, and at a price I felt was fair. They charge a set, pre-determined and explained price for the visit and the cost of work done was given to me in writing before more
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Not on time -- BUT they called ahead 6/20/2008

I'd rather someone call and say they are running behind than just to show up any old time. One Hour Air Conditioning made up for it by doing excellent work, taking a LOT of extra time to explain all the facets of an old system, and stayed longer than I expected, and all of the work was done for the quoted flat rate of $99. The tech arrived within the window, which was late in the day, and was still there at 7:30pm. Well worth it; I highly recommend the service. more
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On Time or Not A Dime? Only if they make it!!!!! 4/16/2008

Well I don't usually write reviews bc I feel that people should voice their complaints to the companies, but this situation needs to be known. This company promotes that they will not charge you a dime if they are not on time, but when they couldn't make it on time, they called an said that they weren't going to be able to service my home. If anyone out there is a working stiff, you know what it takes to take time out of your day and stick around your house.... not to mention the AC isn't working!!!!!! So I just hope I save someone out there the same experience. Pros: On time or you don't pay a dime. Cons: If they aren't on time, they won't come at all. more
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Good Service 3/7/2008

No, you get what you pay for, GOOD SERVICE. They set appts within a few hours window but they are usually there closer to the begining time. If you become a Comfort Club member, like I am, you get alot of benefits. No extra charges for holidays, weekends, after hours - and they DO come out during those times... I pay $199 per year - and it also includes maintenance on my AC & Furnace, they gave me a discount booklet as well, so I get a discount at some places in the area. Oh and I also get 15% off of all repairs. I've had a much better experience with them than with any other HVAC company in the area!! more
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YOU GET WHAT YOU PAY FOR - BAD SERVICE 9/25/2007

ONE HOUR IF YOU WANT TO PAY THE PRICE - Where are they when you really need them, like on the weekends and late at night. A cheap price gets you a cheap price but no service. Pros: flashy Cons: not always there more
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great service 8/9/2005

I encountered a problem the other day, and ran across this One Hour Air Conditioning. I was impressed, within an hour my air conditioning was repaired! more
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Always on Time...Or you don't pay a dime!

Owner Message

  • On Time Experts is a full-service air conditioning and heating contractor located in Dallas, with the ability to service and install complete heating and air conditioning systems. In addition to scheduled service checks, repairing of existing systems. In addition to scheduled service checks, repairing of existing equipment, and installation of new equipment, we can help you find ways to reduce your energy bills through a thorough cost-benefits analysis. We have an extensive history of repair service on all brands of central air conditioning and heating systems. Amana, Tappan, Arcoaire, Kerr, Bryant, Carrier, Centurion, Sears, Coleman, Comfortmaker, Whirlpool, Ducane, Fedders, Friedrich, Luxaire, Frigidaire, Gibson, Goodman, Haier, General Electric, Heil, Janitrol, Kenmore, Weatherking, Lennox, Maytag, York, Olsen, Payne, Tempstar, Rheem, American Standard, Ruud, Samsung, Armstrong, Sanyo, Sharp, Thermo Pride, Trane, Williamson. Residential and Commercial-Service,Repair & installation on all brands-licensed,trained,EPA Certified,44 Years of Industry Experience open 7 Days a week,emergency services available 24 hours a day-member of the BBB,100 Satisfaction Guarantee,On Time or you don't pay,energy efficient units to help lower your electric bills-15 radio dispatched. All technicians background checked and drug tested-Free Estimates!

Additional information
  • Hours: Monday - Friday: 7AM - 7PM Saturday & Sunday: 8AM - 5PM Appointments Available
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