Oakwood Women's Ctr

I have been a patient at Oakwood Women's Center for several years. I've stuck around because of the occasional positives that I see and because I believe that one visit isn't always representative of the quality of the office, but now I'm reconsidering. On my first visit in my late teens, I told my doctor that I was virgin. She pressed me several times, asking if that was really true. I found that embarrassing and offensive! I have also been put off by the rude behavior and inattentiveness of several of the receptionists. I took an afternoon off work for my most recent visit and got a call last minute saying that my doctor had to cancel. To the center's credit, they worked with me to put me with another doctor so that I wouldn't have to lose more work time. I was appreciative and had a great experience with Dr. Maunder. I also felt hopeful about a new prescription that I decided to try. When I went to the pharmacy the following day, my prescription had not been called in. I called the after-hours line and was connected to a doctor who seemed incredibly irritated that I had called. He informed me that my problem was not an emergency and that my drugs would work as well if I started on Monday as if I did that day. As a teacher, I believe I understand the incredible demands that can be placed on those in service professions. At the same time, I take professional pride in doing whatever I can for those who need my help, even if I am inconvenienced, and particularly if my organization is at fault. I always try to bear in mind that I am dealing with human lives and that my attitudes and actions carry significant weight. No, my call was not a "medical emergency," but I didn't realize that attempting to get my medicine would be so irritating and offensive to a doctor. The condescending, dismissive, and callous way I was treated did not at all match Oakwood Women's Center's motto of "compassionate health care." Kindness and understanding would have made such a difference in my life at that point. I definitely deserve better than Oakwood Women's Center seems ready to give. more

I had heard so many good things about Oakwood Women's Center and decided to go there for my 2nd pregnancy. On my first visit there, I was asked numerous times if my first pregnancy was an abortion! And the staff also treated me as if I was nothing more than some knocked up teenager. (I am very young looking for my age but I am happily married and soon to be mother of two.) My first child was a C-Section because he had gotten stuck, and before ever seeing my records (and hardly even seeing me) the doctor had already made the determination by looking at my husband (he is 6ft and I am 5'2") that I would not be able to have a VBAC. I attempted to switch doctors after the initial visit, and they refused to let me. Aren't I the one paying for THEIR services?? They finally relented and set me up with a doctor who was brand new to OBGYN and on my first appointment, I waited over an hour and a half to see her. And when she did see me, she came in and out so fast that I didn't even get to ask he more

The doctors at Oakwood Women's Center are very good doctors, BUT the office staff is awful. I left there numerous times crying. The women in charge of billing are cynical and hostile. Our insurance screwed up and denied an appointment, within 3 days of receiving the denial I received a certified letter from Oakwood Women's Center threatening to terminate my care because of lack of insurance coverage. It became a huge nightmare with them basically accusing me of being uninsured and trying to not pay my bill! The care I received by the doctors there was good, but not good enough to put up with being condescended to and outright insulted. I even had my husband there to help me deal with it and they were rude and dismissive to him too! I had been through 4 pregnancies with my doctor and was well into my 5th when this all occurred. It was not the only conflict I had with the office staff it was just the "straw that broke the camel's back". Since leaving the practice I have talked to two oth more

I have been with this doctors office for about 11 years now and I would not go anywhere else! Dr. Fitzpatrick is the greatest! I have been through alot, 3 kids, 1 miscarriage, infertility. I trust the man with my life and that of my children. He is definitly a blessing from God! more

What an unprofessional person answering the phone and making appointments. I called as a new patient only to be put on hold several times and have the scheduler whistle in my ear! When I asked for an afternoon appointment I was pushed out two months. I am sure the doctors are very caring if you can make it through the unprofessional scheduler. Think I will look elsewhere. more

I have seen Dr Shashua since my pregnancy with my daughter nearly 8 years ago to date. He is AWESOME. I am, however, very discouraged to find that when I called in today for an appointment for my 14 year old daughter who has found a lump in her breast. The earliest appointment was JUNE 2nd!!!! UNACCEPTABLE! I was actually able to call my mothers gyno who got her in on Wednesday. (THE DAY AFTER TOMORROW). \r ABSOLUTELY NO CUSTOMER SERVICE IN THE FRONT OFFICE!!!!!!!!!!! more

I had a really hard time finding an OB/GYN that I felt comfortable with until I found Dr. Orth at Oakwood Women's Center. She was very helpful through my prenancy not only as a doctor but also as a women. She gave me great advice and I always felt comfortable with her. PROS: Very knowledgeable! Never made me feel rushed during my appts. CONS: No cons!!! more

I've been a patient of Dr. Susan Orth's for many years. She is caring and competent and I highly recommend her. Only problem is she's very busy and appointments take a while to get. She rates 5 stars.\r \r I always seem to have problems with the billing and other staff though. They don't know how to work with my insurance, phone calls don't get acknowledged or returned in a timely manner. I've been told to call back as the person answering the phone didn't know how to forward my call. I have to literally do battle with them to get refunds when they've overcharged me, yet they bill me the instant I owe them a dollar. Front staff and billing: 1 star. PROS: Dr. Orth - great. CONS: Dr. Orth busy, billing and front office staff not so great. more

I found this office from a referral from a friend, she recommended Dr. Orth. I went in and told her we were trying to get pregnant for the first time. She was absolutely amazing, so concerned with our feelings, understanding of every little thing we called her with when pregnant (along withe her nurse). She is genuinely concerned for her patients and I felt like I was in the best hands possible, all the way through to delivery. And she recommended a pediatrician based on our concerns - and she's perfect too. PROS: understanding, genuine CONS: more

We moved to Austin when I was 6 months pregnant. Ya gotta do what ya gotta do. Anyway, this was probably the most vital doctor to find for me. The hospital referred me to Dr. Mark Maunder (they do it on a rotating basis). I was incredibly sad to leave my former OB, but found Dr. Maunder to be a very close second. He immediately put us at ease, made us feel like he had been seeing me through my entire pregnancy, and approached my care with gentle humor, but honest candor as well. We find him and his nurse, Zana to be wonderful. My only concern with his office is their billing. I had to pay my copay (essentially my deductible) at week 28 of my pregnancy. I found that to be odd.. and still am working out some kinks with that system. PROS: CONS: billing policy/pracitices/staff more