Northeast Factory Direct

Awful Experience. I would never go back or recommend to anyone. They cant tell me when my beds will arrive. They are rude, hang up on you, the manager takes forever to call back and he is totally useless. My son and I are sleeping on the floor thanks to them. Go elsewhere more

I shopped a this place. TO be honest I was nervous shopping here but I took a chance. I was moving and need everyhting to supply my apartment. I bought a nice couch, 3 glass tables, bed fream w/ headboard and two night stands for a great price, i couldnt shop anywhere else! more

We bought a bed from them about 4 1/2 years ago, it wasn't all that high quality because well, we were broke and it was cheap... went back a week ago, the very nice employee remembered us, and even took the time to look up and see if our old bed had a warranty, which it did. He helped us pick the bed we wanted and we ordered it. (we didn't know it had a warranty so he saved us $200 [it was a pro-rated warranty]) They said 2 weeks for delivery, I will write another review after we get it delivered, but I must say, we have never had any problems and we know a few others who have used them without issues) Personally I Wouldn't buy a hot tub from them but a mattress and bed...why not... the bed we are getting now has a 10 year full replacement warranty set in place by the company that makes it. I look forward to dealing with them again honestly. we will see if that stays the same... more

Charged me for an item they admit they never shipped. Ignored my repeated requests for a refund. I filed a fraud complaint with my credit card company who then gave me a provisional disputed-charge credit pending a response from NE Factory. NE Factory ignored their request, never responded. There are numerous complaints to the Bet. Bus. Bur. about NE Factory from other defrauded customers, mostly non-delivery issues. Don't buy from these people unless you can personally inspect the items being bought, don't pay until you actually take delivery, don't expect any kind of customer service once they have your money. Pros: Wide variety of cheap merchandise Cons: Refusal to grant refund for non-shipped merchandise more