Charged me for an item they admit they never shipped. Ignored my repeated requests for a refund. I filed a fraud complaint with my credit card company who then gave me a provisional disputed-charge credit pending a response from NE Factory. NE Factory ignored their request, never responded. There are numerous complaints to the Bet. Bus. Bur. about NE Factory from other defrauded customers, mostly non-delivery issues. Don't buy from these people unless you can personally inspect the items being bought, don't pay until you actually take delivery, don't expect any kind of customer service once they have your money.
Pros: Wide variety of cheap merchandise
Cons: Refusal to grant refund for non-shipped merchandise
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