My husband and I have lived in a home managed by North Bloomfield Properties for two years now. Luckily for us, the owner cares about his property, or all of our complaints and concerns would have been ignored. We contacted the company many times to discuss concerns, many times we had to make multiple phone calls. Eventually the owner of our property would call us back to discuss the issue. My understanding of the agreement was that the management company, who is in state while the owner lives out of state, was to deal with concerns so they could be met immediately. After contacting the company and being ignored one too many times, we resorted to always calling the owner of the home. I am not sure how much he paid them to manage his property, but it was a definite waste of money.
Soon after moving in, my husband and I found out we were expecting a baby. We decided toward the end of my pregnancy that we would like to remain in our house until my husband's job here was complete - another two years. In the spring of 2008, we discussed signing a new lease for another two years. The agent representing our property drafted an lease with incorrect dates. We signed and returned the lease, which we take responsibility for not reading over it more carefully. The agent noticed the mistake and sent a new lease with the correct dates which we promptly signed and returned. In the summer of 2009 we were informed by the owner of our home that his copy of the lease stated we would be leaving at the end of the summer while we believed we would be living in this home for one more year. We contacted North Bloomfield to discuss the issue and were told that while they had a copy of the correct lease, they only had a blank copy (our signed one was not filed), and therefore, the lease would terminate in 2009. My husband called to speak with one of the office managers, Melissa, and was either put on hold for extended periods of time or told she was on a phone call that would keep her busy for a long period of time. My husband finally called once and Melissa accused him of harassing her because of the continued phone calls. All we were trying to do was figure out what to do since our world had been turned upside-down. When my husband asked to speak to her supervisor, he was told no. If we wanted any further contact with them, our lawyer would have to contact them.
We are now in search of a new home. Our one main requirement - that it not be managed by North Bloomfield Properties!
Pros: At this time I can't think of any
Cons: Lost or Misplaced Records, Poor Customer Service
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