I am one of the homeowners that foolishly allowed this company to charge me to funnel money through theirs hands only to receive a sub-standard product. I would advise anyone looking for a property management company to run as far and as fast from this company as possible. We were assured that the tenant being put in our rental home would be properly vetted. The tenant had both a bankruptcy and a foreclosure on her credit. The maintenance company used by NBP gave us an estimate of $600 for a repair that cost us $35 to do ourselves. Direct quote from the owner of the company, ”You have a good tenant I would hate to see how you handled a normal/regular tenant.” I offer this review with my tenant’s payment record: Failed to pay the water bill for 9 months and was forced to pay to avoid eviction. Failed to pay the month of February rent and was late with March rent had to be served with a 10 day notice to pay or leave, tenant paid. Failed to pay May and June’s rent again served with a 10 day notice to pay. Failed to pay. Went to court and reached an agreement to remit past due rents and water bills. Tenant failed to comply with any part of the agreement and was served a 24 hour eviction notice. The tenant paid to avoid being thrown out within 24 hours. This is what NBP considers a “good” tenant? The owner of the company told us that he does not see why we are upset with his company because the tenant has paid in full. She has paid in full but only after legal action was taken and she was facing a 24 hour eviction notice. Additionally, NBP has not yet paid us the back rent owed so that we can use it to pay our house payments that are behind due to this tenant’s failure to pay for the last three months (May, June, July). We were told we must wait until August to receive the past due money owed to us. Per our court order, the tenant is required to be out by August 1. We have requested that NBP contact the tenant to arrange for us to inspect our house so we can prepare for whatever repairs will be needed. We were told by the owner of NBP that NBP will not send their representative to the house to accompany us for an inspection because WE have created a contentious situation. He also states that the tenant is maintaining the property. How does he know that? Why is NBP trying to dissuade us from doing an inspection on our own property? Per our signed contract we have every right to do one as well as having the right to show the property 30 days before the end of the lease. In our experience, this company has not represented us well. They have made this process extremely stressful and difficult and then blamed us for it.
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