No Problem Mac

So grateful to John Carroll at No Problem Mac for solving my Mac problems with ease. He also returns my calls asap- even on the weekends when he has been out of town, and another time when I called with email problem late on a Sunday night. Can't recommend him highly enough! more

ALWAYS and I mean always No Problem Mac saves the day. I have been to the Genius Bar, and may I say, for all the IQ supposedly stacked behind the counter...John of No Problem Mac is the man I'd put my money on every time. I never write reviews, but I felt I had to this time as I am so utterly grateful that once again John fixed my Mac in abut an hour when I'd been told that it would cost close to a $1,000 and my Mac would have to be sent away for over a week. He goes where geniuses dare to tread. I so appreciate that he gives so much time, expertise and care to his work that you know you are getting the best deal. He has helped me so much over the months and even long distance by phone. He is patient, generous and has the ability to explain with great clarity what the problem is and why he is doing what he is doing. And the thing I most appreciate about John, next to being able to finally use my imovie and the evil icloud as well as relearn how to backup my files properly etc...is that I trust him. Because I am so challenged, to put it mildly, regarding computers, I know I am lucky to have found No Problem Mac. I can tell you from my experience, and that of friend's who have used No Problem Mac as well, that John is honest and will always go the extra mile for you and your Mac. more

Up late last night like other millions of people around the globe who were hoping to capture the elite and imagined elusive bird known as iPhone 5 before anyone else did. About to go to bed in defeat until I read some tips and clues recommended by No Problem Mac. He saved the day and within moments I had my confimation e-mail that I had captured my prize. THANK YOU Mr. Mac (aka John)! I highly recommend all apple product fans and those with less than perfect tech skills as well as those in need of amazing precision and knowledge to check out this gorgeous and information packed site. I am a fan and a satisfied customer!!! more

My husband has suffered for YEARS with chronic address book and calendar problems. Duplicate, triplicate, quadruplicate entries across multiple Apple devices. more

Every computer place I call has a ""diagnostic fee."" That's before they even attempt to fix anything. I found No Problem Mac on Craig's List. John answered a lot of my questions on the phone completely free of charge. I decided to have him come out to my house because my ""Mobile Me"" had stopped syncing and I felt like I finally needed to upgrade to Snow Leopard. He fixed the syncing problem and completed the upgrade on both my Macs within 2 hours. I like the fact that I could ask whatever questions i needed to and he was happy to answer them. I had him stay back an extra hour to go through some iPhoto and iTunes questions. Overall, he's extremely knowledgeable and competent and is able to explain it in plain English. He's also patient which I find important when you're trying to pick up new stuff. Like a good car mechanic, you stick with them and recommend them to your friends. more

Fast, professional AND nice! I try to avoid driving in Los Angeles as much as possible. So when I was having some problems with my Macbook, I looked around for someone who could come to me -- why not? Anyway, John answered the phone, I think he's the owner. He was very nice and heard me out to see if maybe it was something he could just tell me how to fix over the phone -- alas it was a little above my paygrade and so we set up a time for the next day for him to come out. He quickly diagnosed and set about getting me back up and running. I had the dreaded folder with the ? screen and was terrified i'd lost everything. I hadn't. John got me back up and running. Since I still had some time on the clock I got him working on my wireless setup. He got me sorted out. I'd been wanting a way to stream music to speakers around the house and and he recommended a couple products and is coming out at the end of the week to set that up. There are lots of things that I can do, but when it comes to macs, as cliche as it sounds, I leave it to the experts. why waste hours poking around in the dark so to speak when you can just get the job done right. John's a great guy and I highly recommend him. Give him a call, you see immediately what I'm talking about. Oh, I also got on his mailing list -- so every week or so I get an email with basic tips and things like the most recent one with shortcuts to search google more efficiently. i thought i was a master, but there were a bunch i'd never heard of. very helpful reference material. okay, that's all. more

This Apple/ Mac service was instrumental in saving me time. Making the jump from PC to Mac, John helped me transfer thousands of graphic files without a single hiccup. The move was inexpensive and painless. more

I would recommend this company to anyone. John explains things so clearly and simply, and fixed my problem right away. He came to my house and was professional and great. You don't have to worry if you call his company for help! more

John Carroll of No Problem Mac had me repeating this mantra in No Time!? His assurance I am not to blame for computer issues gone wonky fits right in with all the other great qualities he has as a ?teacher?- super competent, quick thinking, tenacious, reliable, humorous and non-judgmental. John clearly cares and is passionate about what he?s doing.? He has also quickly responded to my 911 calls between visits and generously helped me solved matters, quickly and miraculously over the phone.? On the rare occasion he has not had the answer, he researched issue and got right back to me. I could not ask for a better person to assist me along the exciting/frustrating/still flawed Mac technology path than Mr. Carroll.? Even when I ask cryptic, ?kindergarten level? questions, he gets it and then gets right to the root of things. I?m the novice Mac user who loves acquiring all things Apple: i- Phone, Pad, and Mac, then becomes completely befuddled about how to ?keep it all together?.? This?especially the case with my photo snapping habit, hence over 10,000 amassed images.? Enter iCloud, and things got really cloudy.? Not to mention all sorts of troubled tendrils, including unrecognized passwords (not my fault; it was Mac?s), jittery videos (not my fault, a Mac bug), and on and on. John came highly recommended by a friend, and it is abundantly clear why! more

Before John got his hands on my Mac, it was mind-crushingly slow. more

INT. GRAPHIC DESIGN STUDIO. DAY: I am a graphic designer and rely on my mac computer to be in tip top shape to run my business... and it wasn't. It was operating VERY slowly, so slowly it was unbearable, so slowly I couldn't operate my design software.... and it was only two years old. ENTER JOHN. I met John through a friend and heard that he helped people with these kinds of problems, so we got to talking, I told him my issues and we set up a appointment. MEANWHILE John walked me through the process of ordering the parts that I needed online to increase my mac's memory. (Please forgive my technological ignorance, I don't know exactly what these things are called) INT. COFFEE SHOP. DAY I met up with John, brought my online purchases and he installed the new parts into my computer - and in less than an hour, it was up and running like it did when I first bought the thing. Amazing. Not only was my computer fixed but John also taught me a series of ways that I can keep my computer running in optimal shape in the future. INT. MY THOUGHTS. EVENING As a side note, I have all sorts of apple products and am really apprehensive to trust anyone with them that isn't wearing a genius shirt.... especially because my livelihood is dependent upon them. John was very professional, knowledgable and super reliable and I wouldn't hesitate to recommend him to anyone with a mac issue. THE END. more

John has saved my life numerous times over the past year by sorting out every Mac issue I had...even when it was pilot error. He's well experienced, resourceful, talented, calm and very funny. He seems to really love his work. He drives to my house in Los Angeles and office in Burbank. Has no problem driving wherever his client is. And here's how he's different than most...he answers his phone day and night. Call John @ No Problem Mac. more

I love you, Apple. Love. But same-day Genius Bar appointments are rare, they run up to 45 minutes behind and can only spend 15 minutes w/ you. Plus, the store is packed and smells like feet. AppleCare usually tells me to re-install my OS. It's like going to the student health center, they're gonna tell you you're pregnant or you've got mono. A friend had a great experience with John, so I called. He was at my apartment in 40 minutes and had my problem solved in ten. No reinstall. I asked about other stuff and he worked that all out, too. Now my iPhone syncs perfectly with the computer, music, photos, address book, all good. He got me going on iCal, which I never would've used, totally keeps me on track. I've got six email accounts coming into mail, don't ask me how! John's funny & has a visual way of explaining things where they just make sense. Total value. I've bought two Apple One-On-One packages and only used a few sessions. Wish I'd put that $ toward time w/John. From now on, I will. He answers the phone whenever I call and he's saved me during more than one deadline panic. I've yet to hit a problem he couldn't fix. Definitely recommend. more