Every computer place I call has a ""diagnostic fee."" That's before they even attempt to fix anything. I found No Problem Mac on Craig's List.
John answered a lot of my questions on the phone completely free of charge. I decided to have him come out to my house because my ""Mobile Me"" had stopped syncing and I felt like I finally needed to upgrade to Snow Leopard. He fixed the syncing problem and completed the upgrade on both my Macs within 2 hours. I like the fact that I could ask whatever questions i needed to and he was happy to answer them. I had him stay back an extra hour to go through some iPhoto and iTunes questions.
Overall, he's extremely knowledgeable and competent and is able to explain it in plain English. He's also patient which I find important when you're trying to pick up new stuff. Like a good car mechanic, you stick with them and recommend them to your friends.
more