I love you, Apple. Love. But same-day Genius Bar appointments are rare, they run up to 45 minutes behind and can only spend 15 minutes w/ you. Plus, the store is packed and smells like feet. AppleCare usually tells me to re-install my OS. It's like going to the student health center, they're gonna tell you you're pregnant or you've got mono.
A friend had a great experience with John, so I called. He was at my apartment in 40 minutes and had my problem solved in ten. No reinstall. I asked about other stuff and he worked that all out, too. Now my iPhone syncs perfectly with the computer, music, photos, address book, all good.
He got me going on iCal, which I never would've used, totally keeps me on track. I've got six email accounts coming into mail, don't ask me how!
John's funny & has a visual way of explaining things where they just make sense. Total value. I've bought two Apple One-On-One packages and only used a few sessions. Wish I'd put that $ toward time w/John. From now on, I will.
He answers the phone whenever I call and he's saved me during more than one deadline panic. I've yet to hit a problem he couldn't fix. Definitely recommend.
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