I went to Nicholas Restaurant because of the word-of-mouth from my co-workers. BIG MISTAKE!!! I was sat by someone who barely spoke English which was frustrating because I couldn't understand her. The waiter was pleasant and informative, no issues there. More frustration abounded when I asked the waitstaff/busser? for napkins and she looked at me with a blank stare did not understand a word I said. To continue, the floor is dingy, the bathroom was horrendous, and the flies are appalling to see staring at you from the wall. Has an health inspector been in recently??? I will say, the food was super fast and appealing and the service from my waiter was great. However, I felt jaded first by the lack of response I got from the person who sat me, second by the lack of cleanliness, and lastly, when I went to pay, the cashier was rude, gave no eye contact, and was unresponsive. When she finally did respond, she was incredibly crass. I find this hard to believe when I am the one standing there about to give her my hard-earned money for food I just ate, not to mention I was going to include the tip. Luckily, the waiter with the tattoo on his arm won me over with his excellent service and sense of humor, and I gave the tip to him before I left. All in all, the food was good, my waiter was good, the rest I would leave behind. When you update the decor, get rid of the wall of flies, disinfect the bathroom, and provide consistent and friendly customer service throughout the restaurant, I am more inclined to come back with my friends and family. Until then, I refuse.
Pros: waiter great, fast food
Cons: dirty environment, inconsistent customer service
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