New Capital Seafood Restaurant

The food is good, but the waits for a table are SOOO LONGGG, and the service is reallly bad -- from the hostess all the way to the waiters to the service staff to the men's restrooms that have NO HAND SOAP FOR MY 3 VISITS THERE IN THE PAST 2 MONTHS (makes you wonder how the servers disinfect their hands after using the restroom!!) and the toilet stalls that have NO LATCHES (have to hold the door shut while doing #2)!!! The women's restroom has no hand wiping paper. The wait staff walk right past your table looking the other way. They totally ignored our table the entire hour we were eating. They don't have dishes that are on the menu (this happened 2 of the 3 times we ate there). They charge you for a 3 lb lobster when I know from experience and living in Boston what they served was an incomplete portion of a 1.5 lb lobster (one claw??). The hostess blasts the ticket numbers over a deafening PA system and repeats each # at least 8 times in languages you can't understand (eg, #23 sounds like 33 in her broken english). I want to say they discriminate against Asians, b/c I saw them fawning over some Caucasian customers at the next table while totally ignoring us the entire time we were there. Makes you wonder....someone else said if you're Chinese be prepared to be treated poorly....may be truth to that. more

This place has the worst service EVER! Our family has been coming here for the past ten years, but we will never return again. After our family finished eat dim sum my Mom ordered some dim sum to go, and after 20 min (the place wasn't busy) we asked the waiter what was going on. He said he placed the order and gave it to someone else. It seemed the person made a mistake and was a new worker, but what was furious was after we complained, he turned around and we overheard the remark while telling his coworker, ""crazy"", in Cantonese. I'm Taiwanese and Cantonese, and as a customer, if you heard a waiter worker calling you or your family member crazy in their native language, with the waiter thinking we didn't hear or understand what he said, you would have been FURIOUS and deeply upset at such uneducated and despicable rudeness. Nobody should say such an insulting word, it's considered verbal abuse and we can sue just for how we were treated. Many of the workers over there have bad attitude. Earlier before the incident I asked a lady, is that Congee? And she replied, ""Does that LOOK like congee?!"", with a nasty Attitude. Then she just left. We were good paying customers but today was the last straw. The managers didn't care after we complained, we don't deserve to be treated like this and will never go to this place again. Their crappy attitude made the food taste like crap. They should learn how American franchises and restaurants train and treat their customers. If I can give a 0 rating I would, they don't even deserve any stars. There are many other dim sum restaurants nearby that have good customer service and good food and I don't care if I pay for more elsewhere. They have 0 customer service as in ZERO. I eat out a lot and this is the worst restaurant ever. Customers Beware, food may be cheap but so is their service. It's an embarrassing disgrace. more

My family waited for an hour to be seated only to have the staff seat people seemingly at random because they ran out of control. The name list became useless and people started negotiating with the staff in Chinese. Although we speak Chinese, we were no match for those accustomed to such places and how they are run. We ended up taking out the food so that our wait would not be for naught. After all that, we found the dim sum to be merely average. Pros: Seating is available in off-hours Cons: Long wait at normal meal times and disorganized staff more

Dim sum is good, be prepared for a long wait. Don't go if you don't speak Chinese, servers can be pretty rude. FYI - the current grade is a C, so if you're one of those people who don't eat at places below a B, don't waste your time. more