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Businiess name:
New Capital Seafood Restaurant
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Review by:
citysearch c.
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Review content:
This place has the worst service EVER! Our family has been coming here for the past ten years, but we will never return again. After our family finished eat dim sum my Mom ordered some dim sum to go, and after 20 min (the place wasn't busy) we asked the waiter what was going on. He said he placed the order and gave it to someone else. It seemed the person made a mistake and was a new worker, but what was furious was after we complained, he turned around and we overheard the remark while telling his coworker, ""crazy"", in Cantonese. I'm Taiwanese and Cantonese, and as a customer, if you heard a waiter worker calling you or your family member crazy in their native language, with the waiter thinking we didn't hear or understand what he said, you would have been FURIOUS and deeply upset at such uneducated and despicable rudeness. Nobody should say such an insulting word, it's considered verbal abuse and we can sue just for how we were treated. Many of the workers over there have bad attitude. Earlier before the incident I asked a lady, is that Congee? And she replied, ""Does that LOOK like congee?!"", with a nasty Attitude. Then she just left. We were good paying customers but today was the last straw. The managers didn't care after we complained, we don't deserve to be treated like this and will never go to this place again. Their crappy attitude made the food taste like crap. They should learn how American franchises and restaurants train and treat their customers. If I can give a 0 rating I would, they don't even deserve any stars. There are many other dim sum restaurants nearby that have good customer service and good food and I don't care if I pay for more elsewhere. They have 0 customer service as in ZERO. I eat out a lot and this is the worst restaurant ever. Customers Beware, food may be cheap but so is their service. It's an embarrassing disgrace.
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