Neubauer Real Estate Inc

I gave it a one because I cant go any lower. On the ERA /Nuebauer site they tell you to take pictures before moving in and then again when moving out. Done us no good what so ever. When we produced approx 100+ pictures, then they said it was the owner. We signed a lease for them to keep 150.00 cleaning fee,a 60 pest fee, a 400 pet fee. and a carpet cleaning fee, dont remember how much. even though I cleaned it myself they said the owner still wanted 100 more. They said he wanted the wall repainted and charged us 250.00. Even on the complaint reply from ERA Nuebauer they clearly state the owner wants these things done. then they said a bird bath had to be removed and charged us 100. when I sent my complaints in to the BBB it went from a bird bath to large items that had to be removed. I have an email from ERA that says the birdbath was not ours and we would get that 100 back. There was nothing in that yard except a bird bath that was not ours. you can see the pictures of the way the house looked when we moved in on the ERA Nuebauer website.I have pictures, the lease agreement, we had the pest control there 3 times, even though ERA Nuebauer says they spray I have the receipts. I have the walk through checklist that also states, dirt on all walls, scratches and scuffs. more

Like many in this economy, we were caught in the foreclosure process. We have tried to rent twice through this company, but we could not get past the credit check. We pay our bills impeccably, but that didn't matter. Fortunately there are other real estate companies that understand what is going on in the economy. We found a great house, and the realtor had no problem working with us. I will never use this company or any agent associated with it. When we get back on our feet, we will be purchasing a house. Not through Neubauer. more

We hired ERA to manage our property because we are military. We did not allow for pets in contract, but tenants broke that rule. ERA did not know our tenants had pets(lg dog,ferrat & cat). Our neighbors were the one who complained to us. the tenants found our names and tried to call us to ask for permission after the fact. they paid rent late and eventually were on the way to eviction. They finally moved out but abandoned a cat in our home, that made large messes and hid under crawlspace unreachable. Our home was in the worst condition ever in the 8 yrs that it was a rental.ERA did not recoup any of our losses.ERA was going to debt collection for all the damages, but we have not heard back from them for over 3 yrs.it is sad that a military family who is serving our country in the middle east was treated this badly by a supposedly “military friendly agency." more

I dont give 5 stars lightly, so you can take this one to heart. If you are in Callaway - ask for Ann! You will be so happy with the customer service you are offered here. They will do whatever it takes to make your wishes of that new home come true. OR if you need to sell - you are in the right place. 5 stars and that is the truth! You will not be disappointed! more

We used E R A Neubauer Real Estate when buying our house and I have to say it was not the most pleasant experience. When I called, I originally called to look at a house I had had my eye on for some time, but was not for sale. So when I saw that it was finally for sale, I called right away. Our realtor did make an appointment for the very next day which was great. I found that I didn't really like that house, but we were in the market for a house. I told her what I wanted and we received a print out of houses that fit that criteria. The house that we bought was not even in that group and it was exactly what we wanted and about $20,000 less than our maximum price, so it should have been. I actually found the house myself by looking at another realtors web site. Once our bid was accepted, the fun began. We had to fill out the same paperwork numerous times as they kept getting misplaced. This was not convenient for my husband who had to take off work each time to do that. We had some issues at closing, like we received only 1 key to the entire house and the previous homeowners left us a garage full of junk to remove when we moved in. After closing, our realtor acted like she could care less about the issues and I ended up going to the seller's realtor to get keys - he handled the situation very well, but that left me more than disappointed with the services we received from our realtor. more