We hired ERA to manage our property because we are military. We did not allow for pets in contract, but tenants broke that rule. ERA did not know our tenants had pets(lg dog,ferrat & cat). Our neighbors were the one who complained to us. the tenants found our names and tried to call us to ask for permission after the fact. they paid rent late and eventually were on the way to eviction. They finally moved out but abandoned a cat in our home, that made large messes and hid under crawlspace unreachable. Our home was in the worst condition ever in the 8 yrs that it was a rental.ERA did not recoup any of our losses.ERA was going to debt collection for all the damages, but we have not heard back from them for over 3 yrs.it is sad that a military family who is serving our country in the middle east was treated this badly by a supposedly “military friendly agency."
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