Neroli Spa & Apothecary

It was so relaxing and the appointment was very helpful with what products to use and not to use. The ladies are very nice. more

The facial I received today with Amber was great! Thanks, Eileen deCamp more

It was amazing! When the kids and I met my husband for lunch, he said, "you look beautiful"! Then the girls said, "she got a "face lift" ha! ha! I really enjoyed the warm rags and warm bed and pillow behind my head! It was all great! I can see a difference in my wrinkles around my face & mouth already! Thank you! more

I enjoyed a nice pedicure and manicure with Hannah! more

Amber is an excellent eyebrow waxing technician. She really evaluated my facial structure and shape, and has gotten my eyebrows in beautiful shape. more

I am a wife of a Darden lawstudent and as an anniversary present my husnband bought me a gift certificate for service here. Upon making the appointent the personalle treated me very rudely over the phone. Upon arrival what must have been the spa owner did not great me with warmth. My service was jammed with constant talk of products. I did not feel relaxed and was furious when the service ended 10 mins. early. I did not have time to relax in the "relaxation" room. I felt rushed only to be greeted by the technicain again with a borage of products for me to purchases. I felt over whelmed and pressured..since this was a gift. I will never return to Neroli the atmosphere was very cold and uninviting. I wish I would have read the reviews before. Never again. more

What a gorgeous spa, there is not a spa in cvlle that competes w Neroli. The esthetician educated me on my skin and my concerns I have never learned that much from having a facial. Everyone was super friendly. I would recommend Neroli!!! more

I was welcomed with a sour face and trudged to the back to stale cookies and peanuts. The skin care person, who considered herself a specialist was so busy selling I did not even realize I was at a spa. I thought I was in an arena where the people are trying to sell, sell, sell.. No relaxation whatsoever. Why is this not called the education spa( We won't shut up til you purchase) If I wanted a facial where the girl would not shut up I would go somewhere for free. That was ridiculous for the price. Then my face broke out a day later. Did you forget to get the product completely off while you were rambling (Amber.) I think that was her name. I know it began with an A . I really just wanted to relax. I always buy product but would not at this place because this seemed to be their motive. Service enjoyment forget it. Don't go. Only if you want to be forced to be educated during your facial and forced to listen to a sales pitch at the end of your service where you can't get out the door unless you cut them off. How horrible. more

I wish I would have read the reviews for this place prior to booking my massage. I am a regular spa goer and I am currently in Charlottesville for a brief stay. I completely agree with all the previous reviews regarding the rude welcome. NEVER in my life have I been treated so coldly at a spa. I felt as though I was asking for a favor from the owner to utilize her services. Regarding my massage, the therapist was much more interested in up selling me on spa products, most of which she did not even use during the service, then massaging me. After my subpar massage was completed, I realized she had ended the service 10 minutes early! I was so angry and was ready to voice my opinion only to be greeted by therapist again with an array of more products that she was ready to sell me. I just paid my bill and immediately put up a facebook and twitter post about this horrible experience. Neroli is located next door to the Residence Inn where thousands of military soldiers come for schooling and bring along wives looking for ways to pass the time. Well, I will make sure it won't be at Neroli! more

WOW! I can't even begin to describe how unsatisfied I was with my visit to Neroli! It was HORRIBLE!! The woman who "welcomed" me DID not make me feel welcome at all. I later found out she was the owner! HA! I couldn't believe that an owner of a spa could be so uninviting. I have been to hundreds of spas across the world, it is my favorite thing to do, and I can say that this spa by far is the worst I have ever been to! I will never be back and feel like I wasted my time and money! I was almost claustrophobic while getting my pedicure, I was freezing (wish I had a blanket) and felt like I was intruding on everyones day! Never again! more

I am an experienced spa-goer and was excited to try this spa when I received a promotional coupon. The website led me to believe this would be a top notch experience in a welcoming and relaxed atmosphere. Whenever trying a new spa, I always have a pedicure. That one treatment tells me all I need to know about the facility and whether or not it is worthy of future patronage. When scheduling my appointment via phone, I was treated somewhat coldly and as an inconvenience. Since anyone can have bad day, I did not let that dampen my enthusiasm. However, when checking in at the desk, I was treated as I had been on the phone: rudely. When escorted to the pedicure room up a flight of narrow stairs, I was disappointed to find myself ensconced in a humid, windowless room with no air-flow. The nail technician was very pleasant, but the pedicure itself ended 10 minutes early (I had paid for the 50 minute Spa Pedicure). Furthermore, my treatment was interrupted so my pedicurist could place her lunch order, making it clear I had overstayed my non-welcome. Also, for the first time in my spa-going experience, I did not receive a foot and leg message with my pedicure. Checking out was a painfully long and inefficient process: with a number of the staff busy with the details of their lunch orders, there was only one person handling check-ins, check-outs and retail purchases - and I was again reminded what a total inconvenience I was as a customer. Thus, my quest continues for a fabulous spa I don't have to fly to ;) more

I had a day at the spa. My facial was so wonderful, but not only that I learned so much from the Esthetician. She taught me things I never knew. Thank you Amber for a wonderful experience and great skincare lessons. Alicia was my nail tech, she was so sweet and warm. Brian was my massage therapist, what a great massage I would have to say the Best I have ever had. Thank you to neroli spa for making my day. more

Four of my girlfriends arranged my birthday party at Neroli Spa -- best birthday yet! We had to the place to ourselves from 2pm to close and had our choice of services. The owner arranged for snacks and beverages, and lounging around in those robes between appontments was too perfect. After Amber gave me a glycolic peel facial, I looked years younger and two of my friends switched their wraps for facials! I still look great 4 weeks later! My husband now knows where to go anytime he needs a gift for me -- Neroli here I come! more

I have called for weeks and weeks trying to get a manicure/pedicure. The person answering the phones is extremely rude and unaccomodating. I'm told they are all booked up for weeks. Their hours are not reasonable and geared towards people who don't work during the day. And forget scheduling an appointment 30 minutes before they close. They will not do it. I essentially have 2 worthless gift certificates! more

The staff, owner/manager were all rude. It was suppsoed to be a day of relaxation for my mom and me and we were thouroughly disappointed. There was a disheveld man hanging around in the greeting area;and the person who greeted me(I think was the owner...or acted like she was) was cold, unfriendly, and uninviting. The girl who gave us our pedicure wasn't very talkative, we felt like we were intruding on everyone's day. We went there to spend money and have a day of pampering....but WILL NEVER be back...and neither will anyone else we know because word of mouth spreads like wild fire. more