Dear Rich, \r
I wanted to take a couple of minutes to write you a letter to commend one of your employees. His name is Tony Sparkman. I had the pleasure of working with this gentleman during the week of June 26, 2008. This was my first time arranging corporate transfers of automobiles. I needed to make arrangements to transport four automobiles, two to Chester, VA, and two others to South Jordan, Utah. \r
Mr. Sparkman took the time to explain to me what the regulations were, what my options were, and answered the many questions that arose, in the couple of days it took for us to confirm the contract and make the arrangements. He was very patient, returned all phone calls or answered emails in a quick and efficient manner. He was helpful to our accounting department and the arrangements were made quickly and to everyone?s satisfaction. Not often enough, do people who perform excellent customer service receive credit. I complement you on employing such an excellent example of true customer service. In the past I have held the position of Customer Service Manager and understand how hard the job can be. Thank you again, for having the type of service that is valuable to me as a Director of Materials. I look forward to doing business with your company in the future, and I will inform others members of our Regional Purchasing Association of your company and its services. \r
\r
Sincerely, \r
\r
Sandra W. Back \r
Director of Materials \r
Pros: Excellent Customer Service Reps
Cons: None comes to mind..
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