Nashville Carpet Center

Nashville Carpet Center installed carpet in a house we purchased. It was a very big job. The technicians were timely and efficient. We are very satisfied with the end product. Everything looks very nice. There were a couple of glitches along the way but they were more than willing to come back for them. Their prices are also fair. I would use them again because they stand behind their work. more

I have used the same lady all the time from Nashville Carpet Center. She did some area rugs for me in my family room under my kitchen table. Then, we had a water heater problem and had to replace the carpet in one of the bedrooms. A pipe burst in January and we had the same lady come out to measure and replace the entire recreation room upstairs. She suggested going a shade darker than what I originally had which was white because she said white was probably not the best color for a rec room. That suggested was perfect! The two men who came to install could not have been nicer, professional, or do a better job. Martha Webb more

I'm very pleased with Nashville Carpet Center. The people who installed my carpet actually came early and were very professional. They were very accommodating with my busy schedule and did an amazing job laying the carpet. I couldn't be more satisfied. more

Nashville Carpet Center took up an old carpet in an apartment and put down new carpet. They had to glue it down and it was good. We also had to get strips for the thresholds and they were very accomodating for that. more

I've had Nashville Carpet Center install carpet for me several times, and I've also bought hardwood flooring from them. I've been using them for probably over 10 years. The salesman, Tom, always follows up the next day with a call to see if I'm happy. The number one reason I've stayed with them is their customer service. Second is their pricing. They always give me the best price. And even if I find a cheaper price somewhere else, they will price match. I'm also very pleased with the quality of the flooring I have gotten from them. more

Everybody at Nashville Carpet Center was incredibly courteous and very helpful. We felt like we were treated with kid gloves. We really appreciated that. Everything was on time, and all of the people - from the sales center to the installation site - were absolutely fantastic. more

I would highly recommend Nashville Carpet Center! They were very helpful. It was my first time using them, and they helped me select a carpet. They were punctual. When the salesman came to take the measurements, he was on time and accurate. When the arrangements were made for the installers, they also were on time and got the job done in a reasonable amount of time. The carpet looks great! more

First of all, Nashville Carpet Center was very convenient for us in terms of their location. They were the only place we knew of in Nashville that might have a big variety of area rugs, which is what we were looking for. When we went to look, we were immediately asked by a salesman, Lee Luster, if we needed assistance. He showed us around the entire store! He was so knowledgeable about what they had, which made it a really enjoyable experience. They really have some of the most beautiful rugs I have ever seen. He even showed us the sale items, which was great because you don't always want to pay the highest price if you don't have to. We ended up buying Karastan area rugs from them. I think the store is wonderful, and Lee was fantastic! I would highly recommend you go there without hesitation! more

Nashville Carpet Center was very timely in their installation. The sales person was extremely professional and good. Everything was on time and went smoothly. The product seemed to be priced reasonably. This was my first time buying carpet from them. My experience was very good. more

Nashville Carpet Center installed carpeting throughout our home. Simply put, they were excellent. We were entirely pleased with them, as well as with the final look. more

One particular saleswoman at Nashville Carpet Center was extremely helpful. We went in and told her what we were looking for. She gave us a few ideas and then we invited her to actually come out and look at the space. She came out, brought samples, took measurements, and placed orders for us. We went ahead and had them installed. The installers were very good also. They were there on time and did what they said they were going to do. They even came back a second and a third time. It looks great! more

Walked into the store off the street and was met by Judy who expertly listened to what I was looking for and offered her input based on my requirements. I walked out of the store with several samples that were potentially what I was looking for. As it turned out she was the same person to meet me at my place to do the measurements and there she assisted in picking out exactly what I wanted to fit my wants. The carpet was in stock so had an install scheduled in about two days and the two gentlemen who did the install were also extremely professional and good at what they do. My carpet is the perfect color and the quality and softness on the feet are quite amazing. I am very impressed with Miss Judy and the whole experience as a whole. Would recommend to others. more

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Nashville Carpet Center worked on a couple of carpet installations in closet areas. The saleswoman picked three choices and provided samples. She gave timelines and prices, and she stuck to those. I liked that she seemed very knowledgeable about the product and the process. more

I met with an NCC salesman Perry Housman and ordered a particular type of flooring, named "Woodstock". This flooring is brown/blonde in color. The contract clearly stated the name of the flooring to be installed. I had to take a business trip abroad so my housekeeper (part time cleaner, in other words) was to take delivery. As stated by Perry Housman in an email sent to me shortly after I choose the flooring, "All scheduling and particulars will be worked out thru Annita." "Scheduling and particulars" refers to the scheduling and the manner and place of delivery. It does not give the person taking delivery the right to change an order to suit HER tastes. But when I returned home I was Shocked! Outranged! Aghast! Instead of the brown/blond Woodstock flooring that I had ordered, I had ORANGE/RED/BROWN flooring that to me looks like vomit -- even worse, given the color of the other flooring in my apartment. In response to my outraged email letting him know that I HATED the flooring that NCC had installed, Perry Housman claims that the housekeeper changed the order and he had the "impression" that she had the authority to do this. I cannot know what happened with the housekeeper and the salesman. He may be too good at his job. I want the flooring that NCC installed OUT! I want the flooring that I ordered. I have paid for half of it. Currently, while I wait for progress on this, I have covered up most of the flooring with rugs and mats that are really too large for the areas but do cover a significant portion of the floor. Imagine that someone ordered a pool in their backyard and clearly marked the location. Then their housekeeper, who was to be there when the pool was put in. decided it should be someplace else. Now besides the distress of not having what I ordered, I have the expense of the mats and rugs to cover the flooring that was installed. And there will probably be legal expenses. By the way, watch the fine print with this company!! In now reading the fine print, it states that I am liable for legal costs incurred in collection of the debt -- for the horrid flooring installed that I did not want and did not order. This is the second review I have put on the internet. I cannot find the first. RESPONSE FROM Nashville Carpet Center: In response to this customer's negative review, Nashville Carpet Center (NCC) maintains that numerous statements made by this customer are inaccurate and that NCC acted in good faith in the performance of its contract with this customer. Unfortunately, the parties disagree on the authority of the customer's representative to act on her behalf and NCC will pursue appropriate action to resolve this dispute. more

At all times all personnel were professional, knowledgeable and well trained. Installation team was on time, worked quickly, and cleaned up the site thoroughly. more

Nashville Carpet Center rock! They really are amazing, they run a great business all the way to the technicians they send out. Steven Davis. more

This was my first time using Nashville Carpet Center, and it was wonderful! I needed my whole upstairs (two bedrooms, a den, an office, and a hallway) re-carpeted when I was moving to a new house. Joan was so very helpful with everything that I needed! She immediately showed me the kind of carpet I wanted and had it shipped to me from California just in time for the move. She had everything working on time. The man in charge of installation was also a really fine person, and the two men doing the installing were cordial. more

Wayne helped me choose my carpeting, and then organized for it to be installed. Wayne was very helpful, and the guys who fitted the carpet worked incredibly hard, took the old carpet away, and cleared everything perfectly before they left. Definitely recommend more

A Nashville Carpet manager measured room to be changed from carpet to pre-finished hardwood. He estimated nine boxes of "Gunstock" and one box of "Natural" for the border. A box of quarter rounds was also ordered to complete the trim. All of the wood was delivered on a Friday to acclimate to the house environment over the weekend. The installer contracted by Nashville Carpet did a beautiful job, but did not have enough wood to finish the job. Another box of wood was ordered and was delivered on Thursday of the week installation began on Monday. It had to acclimate; thus, delay over the weekend was required. The Manager of Nashville carpet charged my Visa for the extra box of wood. After I e-mailed him questioning this charge, he agreed to remove the charge for the extra box. Along with the request to provide a review (this one as it turns out), I received a bill that showed only the original charges made, excluding the additional box of wood that was required to finish the job. It's as if that tenth box of wood never existed; and now I wonder whether the information that I registered for the warranty will be valid, since it shows one less box of wood than was actually used. RESPONSE FROM Nashville Carpet Center: We wish thatthis customer had called us with his question. He would have found that he was completely backed by our policy of on-going customer service. If he has a warranty claim we will be happy to provide proof that the 10th box of flooring was indeed bought on his behalf by Nashville Carpet Center and that it was used on this installation. We are happy to help our customers through any warranty hassles. more