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Mike's Auto Service Center

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207 S Bay Rd
Syracuse, NY 13212

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(315) 458-1740
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Reviews
( 74 )
( 3 )
( 0 )
( 0 )
( 1 )

Best

Turn signal went out...again. They got me in and took care of the problem and had the problem taken care of in less than an hour. Exceptional staff and excellent service when yo...

Worst

I took my vehicle to Mike's because my engine light was on. They told me I needed a new catalytic converter. They put in a (supposedly) new converter, charged me $2,000 dollars an...

Mike's mechanics know how to diagnose a problem!! 6/25/2013

After 4 trips to my local mechanic around the corner, 3 new alternators and a new battery, my Sienna was still having charging problems. They finally gave up and said that I should take it to the Toyota dealer. Instead, I took it to Mike's and explained the history to John. He found a TSB (Technical Service Bulletin) for the Sienna that explained exactly what was happening (Toyota came out with a newer alternator in 2003 that could keep up charging the battery while the car was idling and too many accessories were turned on). Mike said that he keeps his crew up to date with training and it obviously shows. more

Professionalism and doing it right the first time 6/17/2013

Wouldn't go anyplace else after more than 25 years more

Customer service is GREAT and knowledge and quality of the work done is FANTASTIC 6/15/2013

Customer service is GREAT and knowledge and quality of the work done is FANTASTIC. I won't take my car anywhere else... more


2012 Impala service 6/8/2013

I have never been to a more honest repair shop in the Central NY area! The work is performed as talked about and always on time with no surprises. more

Best repair shop 5/31/2013

Always friendly and accomodating. Very competent repair staff. Never had a problem dealing with them, and I trust them completely to do the work properly and at a fair price. more

De-deer/disinfect 5/30/2013

My recent de-deer-ing service was great. I am glad that you took care of my problem before it became a smelly issue. You are ALL Five Star to me. more

Fast Service 5/29/2013

The service is always fast, yet complete and reliable. more

dependable service 5/27/2013

This is the second alignment job we've had done at Mike's (2 different vehicles) and they know what they are doing. Nice work! more

oil change requested 5/15/2013

they always tell you of other troubles noted under the hood and other places that could ccause you problems and they ASK you if you would like it to be repaired now or later. more

Outstanding customer service at front desk! 5/14/2013

I was very happy with the resolution of a miscommunication - they completely understood, took ownership of it, and met my needs. I will be returning regularly as they are first and foremost about customer service. Impressive. more

accurate work all the time 5/13/2013

always satisfied with work done more

Proven Trust 5/11/2013

Service and trust go hand in hand and Mike's does it all. The have built a reputation and stand behind their work. You may not like what they have to say regarding service and repairs but it will be the truth and will keep your vehicle going. Outstanding service from start to finish - a trust that is hard to find these days! more

Friendly People and Great Service 5/9/2013

Friendly People and Great Service more

honest, trustworthy 4/25/2013

I have never been told my vehicle needed something when it didn't..he always made my safety in my vehicle top priority! more

Highly recommend 4/16/2013

Friendly staff, comfortable and clean waiting area along with excellant service. more


Scammed 4/17/2012

I took my vehicle to Mike's because my engine light was on. They told me I needed a new catalytic converter. They put in a (supposedly) new converter, charged me $2,000 dollars and sent me on my way. On my way home I noticed the engine light was still on. I took it back to Mike's and they said for me to keep driving it and it would resolve. Over the course of a month I took it back three times and they told me the same thing. It was never resolved. When I took it to a new mechanic for the inspection, less than one year later, it would not pass. This new place said that I needed a new catalytic converter. They took the old one out that Mike's had installed and they said it was extremely old, rusted and hollowed out. They showed me what it was supposed to look like and they put the new one in for $700. The problem was then completely resolved by the new company. In short, Mike's put in a old botched part and charged me $2000. If I had the proper documention and proof I would be taking further action. more
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Additional information
  • Hours: Mon-Fri 8:00 AM-5:30 PM,Sat-Sun Closed
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