Michaelos, Louis, Md - St Michael's Eye & Laser Inst

Been going here several years without any problems. Got a card in the mail for annual checkup. I was not having any problems, but I called to make appt to update prescription. Went in, paid copay, and went back, as usual. After the basics were done, the assistant said there were no problems and was about to send me on my way... At that point, I told him the reason I was there was for prescription update. He left and came back and said I had to pay an additional $30. So I went back up to the front and asked why I was not informed to begin with(this had never happened before). I was told the appt was noted as annual exam. I informed that was incorrect and why was I not asked to begin with what I was there for. The receptionist replied, ""Sir, do you know how many people we see?"" Well, at that point I asked for a refund of the copay and left. If I am going to be insulted and treated like a number, I'll take my business somewhere else. more

Wow, what an experience with your company. Rude and non- responsive. My wife has been trying to get a contact lens prescription for quite some time. Now she receives it with an expired date on it and the company, Cooper is not even the manufacturer as it says on the RX. It's Unilens! I just spoke to the manufacturer and they told me they are in Largo and that order time is 1 to 2 days, yet your company took more than 10 days. The doctor never called after repeated requests. Your reception people are rude. I did get a nice call from the office manager, when I asked to complain to Dr. Michaelos. But never any follow up from there. If you had told us up front that you don't do contacts, we would gladly go elsewhere. How do I get a refund for the money and time wasted? Cons: Be careful more