Metropolitan Granite & Marble

I was so scared to invest in marble because I thought it had to be specially cared for or that it would mark up or chip easy, but after talking to the guys at Metropolitan Granite, I found out how great it will look years from now and how easy it is to care for too. I love my marble countertops and I show them off to everyone I know. Thanks Metropolitan Granite. more

We can’t say enough about how much we love our brand new granite countertops from Metropolitan Granite. They did a fabulous job of installing them, and the amount of choices we had when we picked them out was incredible. We loved everything about the experience. more

My husband and I went to Metropolitan Granite look for new floors and we were totally surprised at the different types. I was completely overwhelmed until we sat down and talked with their experts. They completely understood what we wanted and what we were looking to invest in. They really took the time to listen to us about our lifestyle (with kids, dogs and cats!) and gave us a number of options. They also took the time to explain the difference in brands and quality. Even after it was all installed and looking amazing, they took the time to tell us the best way to take care of it so it would look amazing for years to come. I can’t thank Metropolitan Granite enough for how helpful and knowledgeable they were and how much we love the finished look and feel of our new floors. more

We had our countertops installed last year and loved everything about them. We then decided it was time to invest in a backsplash to match. Once we decided what would look best with our kitchen, we put a deposit down. It was the best investment we ever made in our home, both the countertops and the backsplash. I wasn’t sure how it would look because what we decided to get was a little different than what I had in mind. But the professionals at Metropolitan Granite and Marble really know their stuff. They were able to sit down with us and show us project after project and sample after sample. I really got a good feel for what my kitchen could look like with the new backsplash added to the countertop pieces. By the time we chose, I felt really good about how it would turn out. Once it was up, I felt really great because it looked so much better than I expected. Everyone there was so patient with me and didn’t push me into choosing anything in a hurry. I felt like they really wanted my kitchen to look as good as I wanted it to look! more

Do not use if you want proof go to the Better Business Bureau and you will see they have an ""F"" rating. My experience with them was I gave them a deposit for my granite slab. They dropped and boke my slab and I could not find the same color so I asked for my money back and had to take them to small claims court and won. I am still trying to collect my deposit back from them. Horrible experience. more

No Followup service. After 4 yrs sink fell out of the counter top. Promise to come but and two days still no show with only contact being with secretary who cannot comit to repair. POOR JOB. WOULD NOT RECOMMEND THIS COMPANY more

Horrible Experience. I was told 4 weeks to install. It took 6 and no one ever bothered to call us. When installed the routered edge of the countertop was terrible, all rippled. I was told the fabricator was fired. To my surprise they sent the new fabricator a month later to try to fix it. It could not be fixed. The owner admitted they should have advised us not to router the edge of soapstone due to the difficulty. He said he would install new countertops at no cost to us in 3 weeks. it has been 6 weeks and now they will not return my calls. Stay far away. more

I was very pleased with the service, selection and prices at Metropolitan Granite. I enjoyed my visit to their Rochester showroom and felt Lynnsey went above and beyond to help me find slabs I absolutely loved. They did a beautiful job on the install in my kitchen, and were able to do the install 2 weeks ahead off schedule. I was so pleased, I jumped at the opportunity to add a granite countertop to my ? bath, another project that was turned around very quickly. I would definitely recommend Metropolitan Granite to friends and family. more

Ish is a complete thief! Paid half down and he claimed he broke my slab, I would have to choose another. I asked for a refund when he could not get the same color. Even after he lost in court he will not pay. STAY AWAY!!!! more

This is the worst experience I have ever had with a company, they should not even be in business. They do nothing but lie and decieve you. Check out on how many times they have been to court and call the bbb before giving Ish any of your money. Go online and do your research and you to will see what other people are saying. BEWARE!!!!!!!! more

Terrible customer service, with utter contempt for the customer. They require 50% up front deposit in cash or check ( no credit cards here folks) and if you pay them in full before they are finished, you will get screwed. Numerous mis-measurements, and a major error which they would not fix. Terrible experience. more

Soooo happy with our new kitchen, Ish and his crew were awesome! ...From the very start of trying to get pricing (Taylor) all the way through to the install I have nothing but positive things to say. They were constantly communicating with me and kept their dates and I had my brand new kitchen for Christmas. Thanks Ish and crew, I will recommend you to everyone... Merry Christmas! A+ more

We are still waiting for our countertops. We were told 4-6 weeks, and we are not completing week 12. I hope the work is worth it, but after reading some of these posts, I wonder. They also told us they would be out today, and when I called wondering where they were, they said they had no idea what I was talking about. I guess this is a classic example of getting what you pay for. more

Wow what a difference. Total disappointment this time. THey had done our kitchen and decided to have them do out bathroom as well. What a disappointment. They gave us a timeline of 2-3 weeks to have the granite in. It is now past 3 weeks and they have not a clue when it will be in. We keep getting the response of ""we have to see when ther truck brings it"". Rather ironic since their supplier is 5 miles away and they can;t figure how to load it on a truck and deliver it... While the receptionist is nice there is no communication and we keep getting ""I will note it in your file..."" Now our contractor basically have to wait on them. Bad service. I wish I had checked the BBB. THey have a rating of ""F"". Now I know why. I would recommend staying away unless you have lots of time and you don;t care when they get to you...Very disappointed... more

TO anyone who may be looking for new counter tops, look no more! I decided on a Tuesday morning that while my parents were out of town that weekend I would surprise them by having their bathroom remodeled. I went to lowes, home depot all of the general home remodeling stores in the area and couldn't have been more disappointed! They told me 6-8 weeks! Well that just wasn't going to work for me. I needed new counters asap! I called up Metropolitan Granite and Marble and got the exact answer I wanted to hear... Ali said ""we'll do it."" Originally I had asked them do put it in by Tuesday (the next week) and on Friday I got a call that said they would INSTALL IT BY SUNDAY( before my parents got home from their trip). When they brought the piece they were in and out in no time and the bathroom looked like an entirely different room! I couldn't be any happier with the job they did! And as for my parents, they could not stop obsessing over how amazing the bathroom looked and couldn't wait to tell everyone they knew. Thank you guys so much for making this surprise such a success! It means the world to me and my parents... and if you are in search for any type of granite or marble please take my advice and go to METROPOLITAN! more

I was really nervous being a first time homeowner. I was more nervous about trying to make it feal more like a home. Specially seeming that male driven companies like to take us woman for overly priced rides. But Metro Granite showed me that I was just as important, as the male that was in front of me.. Metro Granite has my confidence,support, and my buisness for my next home project. Thanks Guys..... more

The thing that I like most about this company is that they are a class-act top to bottom. When my wife and I were shopping around Rochester to have our kitchen redone what we experienced was a lot of negativity among some of the other companies towards their competitors. It wouldn't shock me if a lot of these negative reviews are some of those very sleazy companies. My wife and I realize that the economy is tight right now and business tends to be a cut-throat environment but the consumer should always be everyone's priority. Metropolitan Granite only focused on the work they provided for us and what our concerns were. They actually never mentioned a competitor and the entire experience was a positive one. Ismail provided great work and his employees were more friendly than we could have asked for. more

Ismail and MGM are incredible. Finding there office was a bit tricky in Syracuse but I don't know the area that well and it doesnt really just jump out at you. Everything else was superb. I stopped in and had a wonderful talk and lunch with Evelyn prior to meeting Ismail the owner. My bathroom/kitchen is amazing. My friends are all jealous and so is my sister. Thanks. more

I spoke with the owner just a few times but his workers did a fantastic job. They set everything up nicely and left every thing look clean. They did a wonderful job and it wasn't very expensive at all. more

My husband finally let me redo the kitchen into the one that I have been dreaming of for years. Ismail and the people at Metropolitan Granite and Marble made my dream a reality. Great job guys! more