Metropolitan Granite & Marble

The new countertop in my kitchen is AMAZING!!! It looks better than the samples that I saw when choosing the marble. I strongly recommend Metropolitan Granite to ANYONE in the Central New York area. Their pricing was very affordable. They delivered on time and I can not say enough about the quality of their product and craftsmanship. more

Do not give these people a deposit, you will be taking a huge gamble. The promise delivery and quality and do not supply either. They are shifty, don't show up for appointments, cancel on short notice and their quality is poor. There are others in Rochester that have good reputations. Pros: I'm done with them Cons: Poor work, and the service is worse more

The owner is a crook who promises a two week turnaround for countertop install. That two weeks then turns into 3 months of lies, skated calls, and not being able to reach the owner. There is no granite on site to view. You will be told that they are ordering the slab you chose in and it should arrive in around 2 weeks or so. Two weeks turns into many, many more weeks of waiting. Once on the job site, they are so quick to finish up and leave that HUGE mistakes are made. I was pressered into leaving a deposit with a promise that my deposit was going towards getting the slab in. And if you need this company to come out and do any follow up serivce calls, forget it. You will be put on the scheduale only to be called 10 minutes proir or not at all that they will not be showing up that day. If you doubt me, check out their Better Business Reviews! They also have MANY of complaints with Angie's list! Good luck should you choose to use them. You will be getting what you paid for! Pros: Nothing Cons: liar, thieves, poor quality more

Quoted a job a 2 weeks took 5 weeks, had to redo things now it's 6 weeks. Check BBB and other sites, I wish i did. They do shoddy work and unless you complain (and hold back their money) they will not respond. Cons: Poor quality, poor delivery. more

I worked with Metropolitan Granite recently on my kitchen countertops and was extremely pleased with the entire process from the very start! I worked directly with the owner, Ismail, and he was extrememly helpful with the color seclection, island design for a custom island that I wanted and he was very accomidating with the time frame I had for job completion. I was very pleased with this company and would recommend them to anyone who is in the market for granite tops! Pros: Friiendly & Knowledgeable Staff more

This company received an 'F' rating with a well known consumer awareness service and for good reason. This is evidenced by not standing behind their work and refusal to resolve customer complaints. Beware before you buy! Pros: Appears cheerful and personable Cons: Will NOTstand behind their work more