Merten Inc

Guest and woksawi, Here is my response to your negative reviews of my company: Our July 2007 Letter of Agreement (“Agreement”) included the conversion and updates of the Clients’ existing set of architectural plans purchased from another organization. Our Agreement was to “finish the conversion and updates” to the Clients’ “existing set of architectural plans to obtain a Building Permit.” After completion of our services in 2007 we did not receive communication from the Clients regarding the commencement of construction. Until the fall of 2010 we were unaware the Client had broken ground and that the Client was actively moving forward with construction. The builder never contacted us. The Client only contacted us in the fall of 2010 with complaints outside our Agreement. The height of the windows was neither addressed verbally nor in the Agreement. The Agreement clearly states that the scope of services was limited to the conversion and updates of the architectural plans for the purpose of obtaining a Building Permit only. We met our obligation of the Agreement – a building permit was approved. We understand the Client is dissatisfied; but we cannot be held responsible for work outside our Agreement. We wish the Clients success with their building needs. For Reiteration: Asking us to honor complaints outside our fully-perfomed contract THREE YEARS after the fact -- well, again, we wish you the very best with your building project. Merten, Inc. more

They made huge screws up on our job, and then wouldn't even communicate with us after the mistakes were discovered. Rather than work to fix the problems, they did everything to avoid dealing with it even though they know it's their responsibility. Their mistakes affect the aesthetics, light, air flow of house, and even our health. It's one thing to make a mistake, it's another to not take any responsibility or even communicate with the customer. Even more strange - the architect never even came to our building site to see the land/view/etc before designing the house, even though we pleaded repeatedly for him to do so. We should have seen the warning signs then... more