We would warn people seriously about this company. They accidentally designed all the windows but one on three sides of our house to start at 5 ft from the floor. This means we literally can?t see out of our windows, to our beautiful mountain views, on three sides of the house without using a stepstool! We don't have an issue of privacy as the lot is on 3 acres in the mountains. Merten refused to talk about it, and the builder didn't catch it until late. A mess! The mistake happened because they focused only on the exterior design (lining up headers and trim brand) - but neglected to check where that would put window height on the inside. An oversight. When we complained to them and asked for help dealing with the problem - they actually refused to answer our calls or emails. So much for customer service. We filed a complaint with the BBB and they had the nerve to say that we should have caught the mistake. Homeowners hire experts and expect a certain standard of care. We reasonably expected to see out our windows. We then expected the company to remedy the problem, or at the least talk to us. Unfortunately, we are stuck with the huge bill (all new windows/labor/restucco) and want to warn anyone else from having such an awful experience with clearly an inexperienced, unprofessional company.
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