Mercedes-Benz of Foothill Ranch

BRAND SPANKING NEW!I guess this facility has only been open for a few months now.Its pretty small, but extremely personable.Because of the recent downpour of rain, my car got flooded in the middle of the street, so I called my service advisor and asked if I could get it towed to his facility. He then told me that instead of towing it to MB of Laguna Niguel, where I usually go to, he was relocated in Foothill Ranch. This worked out perfectly for me because its closer to my home.As you can imagine, I was DEVASTATED when my car wouldn't start.. I was not only upset, I was in shock. I felt like I was in the middle of a nightmare: getting flooded in the middle of the street, waiting in the rain soaking wet for AAA.. I didn't think anything would go right.As I approached the dealership, my service advisor (Chris Erickson) was already right there waiting for me. He was nothing but helpful, and so were the rest of his colleagues. Right away he got my car into the shop, got it looked at, and reassured me that everything would be okay.After only an hour or so there, we had everything pretty much figured out. He called my insurance, gave me a loaner car, and he told me he would call me in the morning with the rest of the information.By far the best service ever!I am so impressed, I've never seen a staff go so up and beyond! THANK YOU! SEE YOU SOON! more

On Saturday my husband and I went out to lunch and decided to stop at this dealership on our way home. We weren't even really thinking about purchasing a car but we thought we would stop and look. Well, as it turns out we ended up purchasing a CPO ML350 and it was seriously the BEST experience I have ever had at a car dealership...and we have had numerous experiences. Our Sales person Simon Najafinia was AWESOME! He was super knowledgeable about all Mercedes models, very professional, and really nice. He wasn't pushy at all and he really tried to move the process along as fast as he could. Our Finance guy, Oz was very professional as well and really helped us get the best possible deal. We got the amount of $ we were expecting on our trade in, a really low interest rate, & gap & permashield for almost nothing. I've had my car for 2 days now and I love it. I had looked at this model before at Carmax and the quality was not the same at all. If you are planning on purchasing a used Mercedes it is in your best interest to purchase one that is CPO and is from an authorized dealer- My car looks brand new. Bottom line, we had a great experience here at the Foothill Ranch store and Simon was wonderful enjoy it so much we went back the very next day and purchased a car for my husband....seriously!... Oh yeah, and as an extra bonus they will wash your car for free every Saturday, forever. more

Because of issues (i.e. damage, not able to identify issues/repairs needed) I have experienced with other Mercedes Benz service centers, I decided to do some research online as to the quality of different Mercedes locations for my next service visit. Mercedes-Benz of Foothill Ranch received the best service reviews out of the other two centers (i.e. Riverside, Laguna Niguel) that were closest to me, and also offered better rates (almost 50% off) from what other centers quoted. Mercedes-Benz of Foothill Ranch was able to re-create and correct an issue that no other Mercedes dealership was able to identify for the past three years. As a Mercedes owner, I had anxiety that the issue would eventually be found after my car was out of warranty, which ended up being the case. Chris Erickson offered to test drive my car to see if he could personally re-create and identify the issue, which he was able to do. This occurred at the end of the business day, where he could have simply chosen to check out for the day. Instead he took the time to do one last thorough check himself and found the issue. Also, after confirming that other dealerships were not able to identify or correct this issue while my car was under warranty, Chris provided a good faith warranty to cover the repair that was 3 years over due, saving me $600. Chris went over and beyond, exceeded my expectations, and renewed my faith in the level of quality and attention to detail Mercedes prides itself on. I wanted to post this review to encourage other Mercedes customers to take their car to Foothill Ranch for their service needs. You will not be disappointed! Thanks again Chris for your devotion to customer satisfaction! more

got my car, they made it easy, simple as that. Done. more

I purchased and serviced my mercedes there. I had an excellent salesperson who worked with me to get the mercedes for the price I wanted. I love the car, its beautiful. Then, I could not drive the car home, so they had a porter deliever it to my home. What amazing service, I was astonished. My husband needed to sign the paperwork and the salesperson came to my home to have the paperwork signed. I was blown away at how accommodating they were. Then, I needed some servicing and the service manager and service advisors were amazing. They gave me details of the work needed and then gave me an amazing loaner mercedes while they worked on mine. The loaner was from Enterprise on-site. I was treated like royalty. I was amazed at their service and courtesy. I will have both of my mercedes service there and next time I want to buy another mercedes, I will go to foothill. The salespeople and service advisors are down to earth and friendly. By far, the best experience I have ever had at a car dealership. Love them. I will use them to wash my cars on Saturday too for FREE!!!! Gotta love that. Who needs Fletcher Jones. more

I first went to Fletcher Jones Mercedes Benz, which was closer to my home, and had a horrible experience. It was a totally different experience at Mercedes-Benz of Foothill Ranch. My salesman, Moe, was very professional and pleasant to deal with. The buying process was quick and easy, and the financing guy, Eddie, was straight forward and very efficient. I would definitely recommend this dealership to anybody interested in purchasing a Mercedes. more

LOVE MY NEW CAR I would like to Thank "SARV MATTS". This dealership may be in the middle of nowhere, but it is well worth the trip. Instead of spending money on the exterior and image like Fletcher Jones. They make up for it with customer service. Everyone is down to earth and tries to find what you want. I told Sarv what kind of Car i wanted, and she took me out to the back lot to see what they had. It was my fault to wanted such a specific car with certain features. But SARV went out of her to way to find the car I wanted. At the End I offer a very reasonable price for the car and she asked the manager 1 time and he gave her the OK. Check out this dealership you will not regret it. THANKS SARV!!!! more

Great Team of Professionals Sales Persons and Excellent Enviroment where to buy the car. 10+ To Moe and 10+ To Bill!! We'll be back soon. more

Derek Douglas made our car shopping experience really great. He was straight-forward and was very pleasant to work with. He made the whole process very easy. Eddie Hwang handled the financing and he was great as well. he answered all my questions and was very patient. Derek and Eddie both made our experience very positive at Foothill Ranch. more

I found out alot of information on the Mercedes SUV. They were very helpful and understanding to my needs/wants. I am happy with my purchase and I thank you guys for all the help in getting me in a better situation. more

On Saturday my husband and I went out to lunch and decided to stop at this dealership on our way home. We weren't even really thinking about purchasing a car but we thought we would stop and look. Well, as it turns out we ended up purchasing a CPO ML350 and it was seriously the BEST experience I have ever had at a car dealership...and we have had numerous experiences. Our Sales person Simon Najafinia was AWESOME! He was super knowledgeable about all Mercedes models, very professional, and really nice. He wasn't pushy at all and he really tried to move the process along as fast as he could. Our Finance guy, Oz was very professional as well and really helped us get the best possible deal. We got the amount of $ we were expecting on our trade in, a really low interest rate, & gap & permashield for almost nothing. I've had my car for 2 days now and I love it. I had looked at this model before at Carmax and the quality was not the same at all. If you are planning on purchasing a used Mercedes it is in your best interest to purchase one that is CPO and is from an authorized dealer- My car looks brand new. Bottom line, we had a great experience here at the Foothill Ranch store and Simon was wonderful enjoy it so much we went back the very next day and purchased a car for my husband....seriously!... Oh yeah, and as an extra bonus they will wash your car for free every Saturday, forever. more

The dealership was very helpful, answered all my questions. The salesperson and finance individual gave us excellent service and there were no unanswered questions. I highly recommend Mercedes Benz to anyone looking for questions answered on a specific vehicle or finance question. more

If you are looking to purchase Mercedes. I would highly recommend this dealer. They are helpful and very genuine. more

This is the first Mercedes that I have owned. I have never had such an exceptional service experience with any other vehicle that I have had in the past. Travis was excellent. He explained everything to me thoroughly, fixed everything I asked him to and even got my car back sooner than expected. It was clean and beautiful. I will be purchasing only Mercedes from Foothill Ranch in the future. Thank you for the excellent service. more

Tony, Greg, and Sasha G. were awesome! Exceptional customer service, and a great Mercedes shopping experience. more

Derek is exceptional more

Bought a new Merc from Foothill Ranch Mercedes, experience was great. Extremely knowledgable and not pushy on the sales. I dealt with Eddie in the finance department (he apparently moved departments) pretty much for the whole sale.He made the transaction not only smooth, but worth the 100+ mile drive. The dealership itself is gorgeous, a true flagship, but Eddie made the experience beyond pleasant. Would highly recommend anyone to this dealership, and I would definitely point them in his direction. I am not saying anyone else there is not great, but that is who I dealt with. more

Even though the dealership was technically closed for the evening, the sales people made sure that everything was explained completely. I would recommend this dealership to anyone interested in getting a Mercedes. more

My husband and I went there after work just to look at the car and ended up buying one that night. Derek was really nice and did a fantastic job in getting me the car that I always wanted to own. It was way past closing time when we finished the paperworks but he made it a point to have the car delivered personally and explained the basic stuff. more

got my car, they made it easy, simple as that. Done. more