Mercedes-Benz of Foothill Ranch

They make fake promises over the phone for you to drive out to their dealer ship and waste your time more

One of the best experiences leasing a MB! It's not at all intimidated by anyone in the showroom. Everyone was very friendly. Sales was fast and come right down to the point. No in and out of the manager's office. Got a real good deal on a 2011 C300. Highly recommended MB!! more

Moe Hazem did an outstanding job. He was very informative and answered all our questions in detail. We couldn't have asked for a better representative to help us, and we would like him to know how much we appreciated all of his help. Because of the great experience we had with Moe, we'll always have a Mercedes in the family. I just love this car! more

As usual an A+ on all the metrics! more

I have been with Mercedes Benz for 6 years and without a doubt, this was the most phenomenal experience that I've had in purchasing a car - with MB or anywhere else for that matter. I will be writing letters to that effect, in order that everyone involved with my most recent MB experience will be aware of the fantastic staff at all levels; from service (Chris) to sales (Andrew) to finance (Eddie) and even at MB Financial (Willie Taylor). I cannot thank you enough for putting me into the car of my dreams. more

I know negative ratings are pretty much the standard, it's human nature to complain, and most people don't take the time to compliment a job well done. I just leased a 2010 Mercedes S65 from Mercedes-Benz of Foothill Ranch. I don't usually take the time to write reviews, but I thought the impeccable service I received from my salespeople, Ted Brown and Moe Hazem, as well as the manager, Mr. Greg Roberts was, far and above, the most professional team I have ever bought or leased a car from (and I have purchased dozens of cars over the years!). As a multiple-time MBZ owner, I first came into Mercedes-Benz of Foothill Ranch with some knowledge of the AMG vehicle I was interested in and was a little cautious of dealerships (watch out for Fletcher Jones dealership in Newport Beach and House of Imports in Buena Park- VERY BAD experiences), but was completely blown away with the professional and prompt greeting from the sales staff and then the fantastic presentation of the S65. Ted and Moe knew the vehicle very, very well and took the time to show me what I WAS INTERESTED IN. They pulled the exact car I WANTED in front of the BRAND NEW STORE for me to test drive. The store has a very, very big selection of new cars as well as pre-owned Mercedes-Benz and other used cars. I wanted to think about my options for leasing or purchasing and they gave me many compelling reasons to do business with them-how refreshing! I went to Fletcher Jones and a few others around and could not believe how unprofessional, rude, and pushy the salespeople were, to which I promptly left. I went back to Mercedes-Benz of Foothill Ranch after I called the manager, Greg Roberts. He was very polite and informative and took the time to answer a few questions. When I arrived later that day, my new car was sitting up front, freshly detailed and ready to go. Moe was there to greet me and the transaction was very pleasant. Nothing changed after our agreement was made, no bait and switch as I got elsewhere, no lying and no deception. Everything was as we more

Honest and exceptional customer service. We will continue to be repeat customers. more

Best car buying experience I have ever had - simple process with no nonsense. more

Because of issues (i.e. damage, not able to identify issues/repairs needed) I have experienced with other Mercedes Benz service centers, I decided to do some research online as to the quality of different Mercedes locations for my next service visit. Mercedes-Benz of Foothill Ranch received the best service reviews out of the other two centers (i.e. Riverside, Laguna Niguel) that were closest to me, and also offered better rates (almost 50% off) from what other centers quoted. Mercedes-Benz of Foothill Ranch was able to re-create and correct an issue that no other Mercedes dealership was able to identify for the past three years. As a Mercedes owner, I had anxiety that the issue would eventually be found after my car was out of warranty, which ended up being the case. Chris Erickson offered to test drive my car to see if he could personally re-create and identify the issue, which he was able to do. This occurred at the end of the business day, where he could have simply chosen to check out for the day. Instead he took the time to do one last thorough check himself and found the issue. Also, after confirming that other dealerships were not able to identify or correct this issue while my car was under warranty, Chris provided a good faith warranty to cover the repair that was 3 years over due, saving me $600. Chris went over and beyond, exceeded my expectations, and renewed my faith in the level of quality and attention to detail Mercedes prides itself on. I wanted to post this review to encourage other Mercedes customers to take their car to Foothill Ranch for their service needs. You will not be disappointed! Thanks again Chris for your devotion to customer satisfaction! more

I first went to Fletcher Jones Mercedes Benz, which was closer to my home, and had a horrible experience. It was a totally different experience at Mercedes-Benz of Foothill Ranch. My salesman, Moe, was very professional and pleasant to deal with. The buying process was quick and easy, and the financing guy, Eddie, was straight forward and very efficient. I would definitely recommend this dealership to anybody interested in purchasing a Mercedes. more

I purchased and serviced my mercedes there. I had an excellent salesperson who worked with me to get the mercedes for the price I wanted. I love the car, its beautiful. Then, I could not drive the car home, so they had a porter deliever it to my home. What amazing service, I was astonished. My husband needed to sign the paperwork and the salesperson came to my home to have the paperwork signed. I was blown away at how accommodating they were. Then, I needed some servicing and the service manager and service advisors were amazing. They gave me details of the work needed and then gave me an amazing loaner mercedes while they worked on mine. The loaner was from Enterprise on-site. I was treated like royalty. I was amazed at their service and courtesy. I will have both of my mercedes service there and next time I want to buy another mercedes, I will go to foothill. The salespeople and service advisors are down to earth and friendly. By far, the best experience I have ever had at a car dealership. Love them. I will use them to wash my cars on Saturday too for FREE!!!! Gotta love that. Who needs Fletcher Jones. more

Bill Legg and his team were a pleasure to work with. This is my first Mercedes-Benz, and I found the buying experience at MB Foothill Ranch to far surpass the experience I have previously received when buying from BMW and Porsche. I'm excited to work with Bill again! more

Fantastic experience! This was the easiest it has ever been for me to lease a new car. Everything was in order when I walked in the door. I will recommend this dealership to everyone I know. more

We took our C320 to Chris over here. This guy is what Service is all about. He got us a real mercedes as a loaner (not a kia rio), he was intelligent. He was courtious, He was professional. Makes you feel comfortable about your experience. They are the best MB Service center in OC..#1 . Thanks Chris for taking care of Kellys car!! more

This was the best car buying experience I've ever had! You are doing it right at MB Foothill Ranch! The team was just wonderful and I look forward to being a long time customer. more

This is our second purchase from this dealership in less than two months. As you know a quality vehicle is a large decision for anyone. I and my husband were very pleased with not only the vehicle, but with the individuals involved with our purchase. We felt comfortable, relaxed and trusted. More over respected as individuals each time we walked through the lot or during our numerous meetings and test drive s. I thank your staff for their concern and care for my husbands and my needs. more

Chris Erickson is the best Service Manager I have ever interacted with. He was extremely observant during the walk-thru and noticed that I had some damage on my front wheel. He offered to have it repaired and promptly provided a quote for the work. I was impressed at how efficient he was, and really felt he was all about customer satisfaction. Though it was not my original intent to take my car in to have the wheel repair ed, his observation and the prompt value of the charge quoted sold me! The repair came out beautiful! Chris was also able to re-create an issue that no other Mercedes dealership was able to re-create nor identify for the past 3 years. His drive for wanting to get the issue resolved for me once and for all made a tremendous impression as it is rare to find that level of customer service nowadays. The pricing that Chris provided was also very reasonable. I didn't feel like I was being ripped off or taken advantage of. I highly recommend Mercedes-Benz Foothill Ranch service above all others!!! more

Chris was very helpful, he was a pleasure to work with! more

Everyone that I was in contact with that day when purchasing my vehicle was great. It was my favorite car purchase experience ever! thanks! more