It is with much pleasure and confidence that I write this review. It is also from the experience of just purchasing our 4th Mercedes from MB Cary. As with any purchase, it all starts with the salesperson. David Burr has been our sales representative for all 4 purchases. David has earned our total trust and respect. He is more than a salesperson. He is most competent and insightful. He has treated us as friends or family. His guidance has been invaluable.
David is the epitome of what all salespersons should be. After David, Ben Metzler has always helped us with all financial matters. As with David, Ben is honest and most helpful. Establishing a relationship with the service representative is so important. We have been privileged to have service representatives that are helpful, informative, and honest. Jaime Arrendono and Kim Fredlund are exceptional. They always go well beyond the normal expectations to make the service experience stress free. David, Ben, Jaime, and Kim are professional, sincere, and knowledgeable. They are a credit to the dealership and worthy of the highest praise. We are grateful and appreciative.
Lewis A Baranello
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