Road side Assistance program, The RAP Rep arrived quickly, was courteous, and expressed a professional demenior. The Mercedes club was at the Solon Cruise-in and Bedford Mercedes Service made a strong impression. Charges for battery replacement and explination of different available choices was clear and precise. Other members and several non Mercedes attendees were impressed with the one phone call, no tripple "A" silliness, arrived under 15 min for a dead battery. The testing of the failed battery, on the truck spare parts, and knowledgeable reprogramming of a 12 yr old car not under warranty simply blew away several attendees with cars under warranty. Thank you for affirming the quality of service I always expect from Bedford, and the exceptional service provided by the RAP. I showed the Mercedes CPO service and support page promise and they believe. No rusty tow trucks no AAA cards, just call Mercedes.
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