Medical Plus Supplies

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13529 S Post Oak Rd
Houston, TX 77045

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(800) 298-3948
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Medical Plus Supplies - Houston, TX
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This company has horrible customer service and supervisors will not call you back. My son ran out essential medical supplies. I tried calling 3 different times. First call on-hold...

Horrible Customer Service & Poor Patient Care. BEWARE 4/24/2012

This company has horrible customer service and supervisors will not call you back. My son ran out essential medical supplies. I tried calling 3 different times. First call on-hold 45 minutes and told supervisors were in a meeting. Second call 35 minutes and was told an email was sent to a supervisor to call me back. No call ever received, so I called back after two hours of waiting. Thrid call 50 minutes, the customer service rep told me that all supervisors were in a meeting. Two hours later no call back. I am now filing a complaint with Texas Department of Health Human Services and Medicaid. Beware of this company if you value your loved one's health care becasue Medical Plus supplies will not care. They can't even return a phone call. more
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Fishy 4/17/2012

Placed an order in person for a wheelchair when our child had a broken foot. After a few weeks and multiple calls ~ when we still had not received one ( always paperwork was being 'processed) we received it 6 weeks later! By then, we no longer needed the chair! Called after one week to have it returned, but after repeated calls, another 4 weeks went by. Finally they sent a pick up driver. Even after the chair was picked up - another driver came a week later to pick up the chair that had already been picked up! I could go on, but you get the picture... more
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Horrible Customer Service! Even worse billing dept. 5/5/2011

Delivery drivers where nice. Thats about as good as it gets with this company. Customer service is rude. I was left on hold for over 10 minutes only to be disconnected.It seems like they use cheap products from china. The underpads are paper thin. The billing dept is even worse. I received a collection notice, after I paid I received another collection notice a few months later and was told that the insurances bill late so they don't know about a pending balance until after they receive the final claim. It really didn't and still doesnt make sense. You will be better off with another medical equipemnt company. (F-) more
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Additional information
  • Hours: 8am-6 pm M-F 10am-2pm Sat Sunday Closed
  • Payments: Discover, Master Card, Visa
  • Neighborhoods: Southwest, Central Southwest
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