Mattress Gallery Direct

I went in this weekend because they advertised a clearence sale. They wanted me to buy right away, and I wanted my husband to come in and try it before I buy, but they did not want to. They said I can return the mattress if my husband does not like it. Then I met some people in the parking lot who told me they had done the same thing to them, and they got stuck with the mattress, and now have to take them to the court. I will not buy from a dishonest dealer more

Once the legislation was enacted which does not allow vendors to sell used mattresses, the low quality vendors used it to screw the consumer. The law DOES NOT prohibit you from satisfying the customer, but this vendor lies about the law, and hides behind his lies. Do you want to buy a mattress from this kind of vendor? Do you want to buy a mattress which is non-returnable the minute it leaves the store? There are PLENTY of vendors who happily offer a refund if you are not satisfied. This does not mean they resell your mattress in Tennessee, one vendor even donates returned mattresses to charity. Before you go to Mattress Gallery Direct STOP and ask other retailers about their return policy, and you will NEVER buy at Mattress Gallery Direct more

I bought a Simmons king size mattress and box spring in the first week of Oct.2010. Didn't mind spending over $1500 to get what I wanted, unfortunately, my husband can't sleep on the mattress because he finds it extremely uncomfortable. Mattress Gallery Direct, in TN will not do any exchanges and doesn't care if the customer is happy or not. Had to spend nearly $100 for a 2.5 inch twin "memory foam" topper for his side of the bed and he still can’t get a full night’s sleep. There are so many other places that have better customer service. I won't buy anything else from Mattress Gallery Direct. They tried to tell us their policy was a TN State law, but that is a misconstruction of the 2007 law that says a used mattress cannot be re-sold, not that they can't do an exchange. I would think that if they have a good relationship with Simmons, they wouldnâÂ?Â?t have a problem with comfort exchanges. SamâÂ?Â?s Club has no problem giving mattress exchanges. STOP, before going to Mattress Gallery Direct, find another and ask what their exchange policy is. Other vendors will give a 90 day comfort exchange, Mattress Gallery Direct will not. My husband has his first chiropractic appointment tomorrow. 10/13/2010: Mike Duncan, owner of Mattress Gallery Direct called to tell me the law prohibits him from selling used mattresses, and that's why he cannot make a comfort exchange. I've read the law: SB 0280 from 2007 and I see that one cannot sell a used mattress. I'm not asking him to sell me a used mattress. It's his business with Simmons what he does with a mattress that gets exchanged for a more comfortable one. The law doesn't prohibit a comfort exchange at all, but only Senator Haynes and Assemblyman Moore will know for sure. Just don't vote for them on any ballot if this is how they look after consumers. Chances are, they'll say they're "protecting" the consumers, but their bill does more harm than good to the consumers. My issue is Duncan is not a good businessman if he doesn't care about customer satisfaction. As the owner, he can do what ever he wants to satisfy the customer. Other mattress shops do. This guy just doesn't care. The best part is, one of the other vendors said that if you leave your mattress in the plastic, they'll gladly take it back. Mattress Gallery Direct included one of their high-tech mattress covers that they demonstrate will not allow any fluids to get through with my purchase, so, for all intents and purposes, it is still in plastic!!! more

The best in town!!! Pricing is excellent, the service is superior, and an enjoyable and recommendable experience. Pros: Customer service, great product, and quick delivery! Cons: That I spent time looking anywhere else more