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Masello's Auto Service

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1201 Burnet Ave
Syracuse, NY 13203

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(315) 471-2223
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Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Reviews
( 195 )
( 5 )
( 0 )
( 0 )
( 1 )

Best

I have been coming to Masellos' for 15+ years. Tony is very honest and always stands behind his work. I have recommended his shop to many people.

Worst

Sorry I couldn't leave 0 stars. $170 for rear break shoes. $9 for spray lubricant? $5 for a sanding disc? I'll never do business with this thief again!

Outstanding service as always 10/29/2011

I have been a customer of Masello's for years and have been so well taken care of. Tony and his staff not only do a wonderful and timely job, but care about their customers and look out for the customers' best interest. more

When they say, "We do it right the first time," they mean it! 10/26/2011

We have relied on Masello's for years. Each member of the automotive team is knowledgeable, straightforward and honest. It makes such a difference to my piece of mind to discuss each step of the repair process from the initial estimate, to the actual repair and after the repair. I can't thank Tony and his team enough for saving me and my husband money and overall headache. When they say, "We do it right the first time," they mean it!!!! more

THANKS AGAIN TONY ! 10/21/2011

Quick Professional and With Great Courtesy, more

Explained everything and so helpful! 10/13/2011

I wasn't sure what was wrong with my brakes, and another garage had given me wrong information. Tony and his team saw that my front rotors were actually the wrong size and they needed replaced anyway. Everyone took the time to explain what was wrong and even showed me the parts. My car was done in one day. I highly recommend this place to anyone. more

If I wasn't happy, I wouldn't have been a customer for so long! 10/7/2011

Masello's Auto Service has been repairing my tires for quite a few years. They do good work. They're honest mechanics. They repair what needs to be repaired, and don't go and repair anything else. Masello's asks you before they do any work. They have worked on tire replacements, ball joints, oil changes, and inspections. They're repaired whatever was broken in my vehicles. I go to Masello's Auto Service for all my services. I've been a customer of Masello's for quite a long time! It's been a while. If I wasn't happy, I wouldn't have been a customer for so long! more

quality work for a good price 9/8/2011

I have had quite a bit of work done at Masello's and trust them to do a quality job at a fair price. The staff is polite and takes the time to explain repairs. more

First time at Masello's. Car rides good. Very courteous and professional 8/17/2011

Tony was very courteous and professional. The shop was clean and seemed well run. So far, the car is running well. Plan to use them again. more

Outstanding and honest service at a fair price 8/11/2011

When I first moved to Syracuse 8 years ago my neighbor recommended Masello's Auto. I needed my inspection and he saw me right away. Tony and the rest of his team of technicians are very knowlegeable and thorough. It's the little things like catching the NYS inspection sticker. I like the fact that he changed his hours to open at 7 AM. I am a traveling salesman and this allows me to get in and out when I need something as simple as an oil change and tire rotation. I now take my wife's car for service too. Their professionalism and service are outstanding and I would recommend them to anyone. more

The best around 8/9/2011

There is NO OTHER place in the greater Syracuse area that I would take my car to. This has been the second time I have needed service with Tony and the gang and was equally a pleasure each time. He went the extra mile, saved me money, and did the work in a jiffy. Do not waste your time anywhere else. more

Everything was great! 8/8/2011

I've been taking my car into Tony since I've owned it. Masello's Auto Service is wonderful. Tony is always fair and honest. Once I took my car to another shop for an estimate and then I brought it to Tony and his estimate was less. He always gets me in and out with no trouble. I highly recommend Tony! more

Many repairs 7/14/2011

Thanks for fixing my car, it runs like a new automobile. Great service, knowledgeable and thanks for everything! more

Professional and helpful shop. 6/28/2011

I've been a customer of Masello's Auto Service for about ten years now, off and on. Their location is convenient to where I live. I think they give good service. They also back up the work they do, and will stay at it until they fix the problem. They have even come out to my house to start a car for me. If I call in advance to drop off my car, they're able to offer me a ride to work. They are a good, neighborhood business, and have been very helpful whenever I needed help. I highly recommend them. Gordon Ruckdeschel more

If you don't take your car there, you've made a mistake. 6/1/2011

Masello's Auto Service is the place to take your car. I've dealt with them for a long time, and I'll never go anywhere else. I've had everything done there, from minor to major work. They've done breaks, heater units, the front crank pulley on the Mustang, the front ball joints on the P.T. Cruiser, and a lot more. The whole experience is exceptional. One car I had was still under warranty, but instead of going back to the dealership, I brought it to Tony. The dealerships don't know what they're doing. I need to take my cars to where I feel comfortable with the mechanics and secure with the service I'm receiving. Masello's will take care of you. All the mechanics--and there's Dave, Young Tony, Tony himself--they're all great. An honest mechanic is hard to find. Tony is the type of fella that will look at the car and tell you what's wrong before he fixes it. I've had three of four cars since I started using Tony, and he's the only one who has touched any of them. You'll walk into Masello's and see their wall of certification, and you'll know they are qualified to get the job done. If you don't go there, you've made a mistake. They're that good. more

Great service! Friendly and thoughful! 6/1/2011

I have received excellent service at Masello's and have been most impressed by how well they answer my questions without making me feel stupid! I do not know a lot about my car and I appreciate a mechanic who can explain things to me. Thank you! more

Excellent service as always 5/30/2011

It is great to have a trusted mechanic to work on my cars. I have told many if they want an honest mechanic go to Masello's. Always fit you in and do great work. Keep it up. more

Good Old Fashion Values! 5/4/2011

I was referred to Tony's auto by a friend who had been going for years and stated this was the only person she would trust her car to. She was right! Tony and his crew do a wonderful job and show you the parts that needed replacing. The pricing is fair and best of all I know I am not being taken advantage of. You can tell Tony and the crew take pride and love the work they do-you can't find very many reputable and trustworthy businesses anymore but Tony is one of the few who still runs his business the "good old fashion way." more

Masello's Auto Service is conveniently located and thorough. 4/29/2011

At Masello's Auto Service they seem to care about the whole car, and not just the issue at hand. I get the feeling that they are looking out for me and for my investment in the car. They truly want to protect me from things that might go wrong with my car. I do, however, think that our strengths are our weaknesses. I think there might be times when Anthony is over-thinking issues that haven't happened yet, and he wants to fix a problem that hasn't even occurred. I've been a customer of Anthony's for about fifteen years. I think he's professional and friendly. He's intelligent and so is his crew. He respects the work his crew does. He knows they'll do quality work for his customers. Bottom line, this is a good, caring and honest shop. more

Great service - always pleasant - fair and honest 4/14/2011

I've been going to Masello's auto for about 5-yrs now and have nothing but the utmost respect for Tony and his sons. They are always pleasant to deal with. They'll squeeze us in even when busy, in a pinch. Their mechanical expertise and advice is 2nd to none. We've never had a problem and have brought 6-different cars (different makes/models) to Masello's over the years. more

Tony is honest and a very good mechanic. 4/8/2011

Masello's is the only auto shop I've ever gone to where I feel confident about the diagnosis and the price. Tony's honesty and ability is what keeps me coming back. more

Masello's Auto Service is the best at what they do! 3/30/2011

I've taken my car to Masello's Auto Service for many, many, many years. Tony is the only mechanic that works on my vehicle. There's never a need to get a second opinion. I've not had a single vehicle have to go back more than once for the same issue. My wife is even trained to just automatically take her car to Tony if there's an issue. Tony is a good guy. He's the only mechanic I've ever gone to. He'll take a look at it and tell you what's wrong, what the cost will be to fix it and if he can help you out, he will because he's just that type of guy. He treats your vehicles as if it's one of his own. That's a good mechanic! Nick Lettieri more
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Quality Automotive Parts, Service and Repairs.

Owner Message
  • We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Additional information
  • Hours: M-F 7am-5pm
  • Neighborhoods: Northside
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