Maroon Kia

STAY AWAY. This dealership is very dishonest. In 2009 we purchased a used vehicle. We were told that this car was "one of their own", they maintained the car from day one and it was stressed to us that this car was never in an accident. The sales person and the sales manager assured us that this was a car that was in pristine condition and since it never was in an accident it was worth top dollar. Shame on us. We believed the people at Maroon Kia and did not demand a car fax (they told us that it was expensive to get one and that we didn't need one since this was "their" car). We had never purchased a used car before (and stupidly told them that). We had problems with the car (which we later found out was due to the accident) soon after it was purchased and they told us that it was not their responsibility. We fixed the problems as they came up which cost us quite a lot of money. When we went to trade the car in, we went to another dealership and they immediately ran a Carfax and low and behold the car we bought from Maroon Kia was in a major accident a month before we were sucked in and bought it. The accident caused damage that has caused us ongoing problems which we have had to repair (on more than one occasion) at great expense to us. After we went back to Maroon and told them that we were upset that we were deceived and duped, the sales manager practically laughed in our face and told us that it was not their problem. We were willing to let them make it right and wanted to trade in this vehicle for one that was more suitable for our teenager. They offered us next to nothing for the vehicle they sold us less than 2 years ago (it has been repaired, is clean, free of body damage, etc...) because its value is greatly diminished due to the major accident that occurred a month before they sold us the vehicle! We paid top dollar for this used vehicle because they told us at the time of purchase that it was NEVER in an accident. There are so many dealers. Don't deal with Maroon Kia in Wayne, NJ. They will dupe you, deceive you and then laugh at you because they took you for a ride...literally and robbed your pocket on the way..... more

Very dismayed about what recently transpired in their service dept. I have purchased two Kias there and had both faithfully serviced by the same folks for years. I bought the second Kia just because of the wonderful service dept. Any issue I had with service was always taken care of right away by former svc mgr Brian. Brian was always there. The other front desk folks might work different days, but whenever I was there, so was Brian. He was great. He showed me how to change the filter behind the glove compartment. I paid a lot of money for that filter and couldn't afford to have them put it in for a lot of money more. And a tech let me watch him change out my brake light so when the other bulb went a week later I could do myself because I don't have a lot of money to spend. Hey, if I could afford Mercedez Benz service prices I would have bought a Mercedez! They reminded me of when I first started getting Hondas when they were new and the service people treated you really well and showed you things to keep you coming back. Now when it is time for my car's major service, I couldn't get anybody in their service dept to get back to me with a price. I have to go 30 miles away to the only other Kia dealer I can hitch a ride to work from. I was shocked after reaching this other dealer that their price for svc was lower than Maroon even taking into account coupons and incentives I had for being a loyal customer there. I am very happy with my second Kia but afraid it will have to be the last because I cannot depend on getting good service close to home anymore. more

I JUST FOUND OUT THAT THE OLD SERVICE MANAGER WAS FIRED! HE WAS THE ONLY GOOD THING ABOUT THAT PLACE. CERTAINLY THE GENERAL MGR AND OWNER DON'T CARE ABOUT ANYONE. WAYNE LIES. I'VE TRACKED DOWN THE PREVIOUS SERVICE MGR. (BRIAN DANIELL) AND WILL NOW BE SERVICING AND PURCHASING FROM HIM...WAKE UP GUYS YOU'VE LOST THE BEST THAT YOU HAD. more

Well, here we are at 100,000 miles. My Sedona still looks and drives like new. We have friends who have a one-year old Mercedes SUV, but we still take the KIA when we go anywhere with them. Only problem is that since my old Sedona is still so "new", I'll never get to actually buy a NEW one, especially since the service department at Maroon KIA takes such good care of it! Keep up the GOOD WORK! more

I want to take this opportunity to make you aware of the great help two of the service department peoiple afforded my wife and myself recently. On a trip from Florida to New Hampshire for a funeral service, our car broke down on the NJ Turnpike and was towed to North Bergen. In looking at the Yellow Pages, Maroon KIA wa the only one listed and I called and spoke to Wayne Diaz who helped me get in touch with the KIA Roadside Service. The car was towed to Maroon KIA as it was still under warranty, where Brian Daniell determined that a new starter was needed. Not finding one in the immediate area, he ordered one Expressed in and it arrived the next day. Repair work began immediately and we were back on the road by noon. The collective work of Wayne, Brian, and the service department allowed us to be in time for the services in New Hampshire and we are very grateful for all their help more

I had to contact you and let you know how great your service department is. Every time I deal with them, they are the friendiest, most professional, informed and helpful group I've ever encountered in auto service. (And that's a long time, since 1960!)/ Aside from the usual oil changes, tire rotations, etc., they go out of their way to help in time of difficulty. I recently had a problem that necessitated my car being towed to your facility. Everything was handled by Wayne and Missy, and I had my car back that evening with 4 brand new tires, balanced and with a wheel alignment. It's like a new car. I have friends who own Mercedes, Lexus and BMW's, but when we compare the service we get, believe me, mine is better. I could, at this stage of my life, buy one of htose brands too, but I won't. If I can't keep my Sedona forever, I'll certainly be back to Maroon for another KIA. Thank you for having such a great group of people there for me. more

I DECIDED TO GO OUT AND REPLACE THE FAMILY VAN' SO I DECIDEDED TO GO TO THE LOCAL MAROON KIA DEALER FROM WHO'M I HAD BOUGHT TWO CARS FROM IN THE PAST. AMAZING more

A good experience: I bought my 2004 Amanti at Maroon KIA in 2005. The car has performed well, and when the Service Engine light went on (and stayed on), I brought the vehicle in, and the Service Department identified the problem, repaired it at no cost and returned it to me the same day. I have found the Service Department courteous and straightforward, and my vehicle has been performing well. more

Well, here we are at 100,000 miles. My Sedona still looks and drives like new. We have friends who have a one-year old Mercedes SUV, but we still take the KIA when we go anywhere with them. Only problem is that since my old Sedona is still so "new", I'll never get to actually buy a NEW one, especially since the service department at Maroon KIA takes such good care of it! Keep up the GOOD WORK! more

I am 59 years old and owned many cars but I must say that THIS CAR is the most FUN I have ever had in driving!!! Thank you for making such a wonderful product. I feel I really go SO MUCH for my hard earned money. I loved the "Hamsters" and I feel that you should direct your next target customer my generation. AARP people need this car for ease in driving, getting in and out, sexy looks and so much more. Thanks again for making me VERY HAPPY with my purchase!!!! My dealer, Maroon KIA or Wayne, NJ was SUPER and found the Soul I wanted in 2 hours and got me in it in 2 days!!!! Thanks to Charlie!!! more

Not only did the dealer contact me quickly, but was informative about what they could offer and invited us to visit the dealership, which we did. By the end of the day we had purchased a 2010 KIA Sedona! It was the most pleasant experience. P.S. Of the three dealerships that we contacted by email through Kelly Blue Book, this KIA dealer was the only one to call. The others merely responded by email. more