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Businiess name:
Maroon Kia
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Review by:
citysearch c.
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Review content:
Very dismayed about what recently transpired in their service dept. I have purchased two Kias there and had both faithfully serviced by the same folks for years. I bought the second Kia just because of the wonderful service dept. Any issue I had with service was always taken care of right away by former svc mgr Brian. Brian was always there. The other front desk folks might work different days, but whenever I was there, so was Brian. He was great. He showed me how to change the filter behind the glove compartment. I paid a lot of money for that filter and couldn't afford to have them put it in for a lot of money more. And a tech let me watch him change out my brake light so when the other bulb went a week later I could do myself because I don't have a lot of money to spend. Hey, if I could afford Mercedez Benz service prices I would have bought a Mercedez! They reminded me of when I first started getting Hondas when they were new and the service people treated you really well and showed you things to keep you coming back. Now when it is time for my car's major service, I couldn't get anybody in their service dept to get back to me with a price. I have to go 30 miles away to the only other Kia dealer I can hitch a ride to work from. I was shocked after reaching this other dealer that their price for svc was lower than Maroon even taking into account coupons and incentives I had for being a loyal customer there. I am very happy with my second Kia but afraid it will have to be the last because I cannot depend on getting good service close to home anymore.
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