Lee Rollins Firestone

Have been going here for some time for oil change and regular maintenance. People at front desk were fine (or perhaps I did not ask for anything "more" than the sticker price of the service; read below what I mean by "more"). Not sure what has changed recently. Earlier one of my friends (whom I recommended to come here) told me that people at front desk behaved in a very rude manner when he took his car back to them to show that his front axle was still noisy when he was told it had been fixed. Recently I had to go there, unexpectedly, when I saw my front tire was losing air in parking lot of my son's school. After handing over my car keys I asked the person at front desk if I could get couple of blank printer papers (I thought of doing some work while waiting there). Guy seemed very annoyed at this simple request, showed very rude behavior. After giving me couple of papers, asked in a very rude manner if I needed anything else. I said no thanks. Once my car was done I paid and left. I had felt his bad behavior but thought maybe he was having a bad day and ignored it. Few days later I came with my wife’s car to get the oil change (I had setup my appointment with this service station and was there on time). While I was waiting for oil change to be done (for about 50 minutes), my wife called me. She wanted to know approximate time by when I was going to be back as she had to leave for a friend’s house. I asked the guy at front desk (in a normal polite manner) approximate time he was expecting the car to be done. In a very rude manner he said “Please be patient with us, we are working on your car”, he repeated that couple of times. I ignored his attitude and thought I will pay now so that when car is done I will be ready to leave. I asked him if I could pay before the car is done. Again in same extreme rude manner he told me to wait until car was done before he would do the transaction and asked me to take my car to dealership next time instead of coming to their shop. I was very surprised at his non-professional behavior. There are lots of good businesses out there which treat their customers very nicely. I have been there before and for sure I will take my business to them. more

always get great service an d excellent prices when I come here. always get my car back working perfect!! Love this place! more

I always get my service done at Lee Rollins. The advisors here are always friendly, fast and give you the best service. They always are willing to give you quotes for other things that will need to be done within time. I am a customer for life! more

Great guys, I've taken my car here four times. Twice for a battery - the second time they helped me get a refund (guarantee) from the first battery. Nice team, explain things well and good pricing. more

You can always count on good and honest work more

Always the best & friendliest service! more

repaired a part in my gas tank. Thought it was one thing found out it was something else. Everything is fix now. I'm happy!!! more

Best mechanics in San Diego. more

I am not from the US, and chose this place after recommrndations. I got very good service. They fixed the problem with my car, fast, even though parts had to be ordered, and they were good at communicating the problem, and what had to be done. If my car breaks down again, I'll use this place again. more

I drove way out of my neighborhood and passed half a dozen other firestones to get to Lee Rollins Firestone because of there excellent reviews. They homered my lifetime alignment even though I purchased it out of state and they are an independent service senter. I will be bringing my vehicles there from now on. It was worth the drive. -Josiah. Chula Vista more

These guys always take good care of me. I get geat service at a fair price, and they don't gouge me with repairs I don't need. more

Scheduled Smog Test, was out of there before I could get comfortable. Great quality service. more

This is the best, most reliable, and honest auto repair shop in San Diego. Mark & his techs know cars and people, you can't go wrong with Lee Rollins Firestone. more

I thought working for Braille I would get a discount and I was told they would work with me regarding the diagnostic charge. None of the above happened. The shop is extremely far but I still take my car to them because I trusted the shop. My cars engine light is on again and hesitating massively. Thank You. more

Good customer service more

I am very pleased with Lee Rollins Firestone number one for friendly service! Number two accurate and honest work! Number three speed and efficiency! I will be returning in the future for all my vehicle needs! more

I had my car serviced was in and out in less then an hour also was able to use a coupon. Thanks guys more

I have been a loyal fan and customer of Lee Rollins Firestone since the mid-1980s. They always deliver on their commitments and get great work done in a reasonable amount of time. The front office staff and the mechanics are mature, capable people dedicated to providing the best possible service. more

Always helpful and trustworthy! more

My cars are returned running great. more