Lee, Andrew Y, Dds - Dental Plus Dental Group

The office is clean and advanced technology. Dr. Roisman was very kind and attentive to detail. The girl who assist him had to spend quite a bit of time handling my insurance company, but was willing to put in the effort to make sure I got covered. Thanks again, see u in 6 months. more

This place is as horrible as it comes. They charge you ahead of time for procedures they haven?t completed. I paid for several procedures, then got a second opinion and found out that I didn?t need those procedures. When I canceled the procedures, they took 3 months to return my money, and even then they didn?t return all of it. I kept complaining and writing letters; finally I got an appointment with Dr. Roisman, who refused to talk about the billing issues. Instead he kept standing by the diagnosis. When I explained that I was there trying to get money back for procedures that hadn?t been completed he claimed ignorance of the billing department and passed me off to a billing guy, who entered the office with the hugest chip on his shoulder I?ve ever seen. I had printed out exactly what I had had paid and what I was owed; he informed me that I owed THEM money because my insurance hadn?t covered everything. I asked to see a bill to prove this, which he didn?t have and couldn?t get. He said he would contact me in the next week to fix things. Never heard back from them and it?s been over a year. Unfortunately I?ve marked it up to learning a lesson?never pay for anything until you get it and are satisfied with it. You won?t be satisfied here. Cons: Dr. Roisman is egotistical and has no knowledge of what his practice does with the billing more

I have gone through quite a few dentists in my life. My experience with this office is not that of very complicated but, I guess I have had alot compaired to most.. However, his practice is the one that has made me the most comfortable in the two months I have been going there for my most recent treatment. Of course, the complimentary foot massager was a great touch. Five stars. Absolutely! Pros: Foot massagers more

This place is horrible. I agree with all of the other negative reviews about this place - the long lines, the huge rooms, the impersonal service. All they want to do is TAKE YOUR MONEY FROM YOU. I made the mistake of paying for services to hold my appointment and then canceled it and now it's taking over a month to get my money back. And I have to keep hounding them to get my money back - such a waste of my time! Never go here!!!! Pros: Nothing Cons: Impersonal, long lines, make you wait 2 hours for teeth cleaning, want to take your money more

I was not the typical patient because I had brain trauma years ago and everything is much harder for me including dental treatment. I had 8 implants and oral surgery at Dental plus they made me feel that they cared about me and my health. Dr. Freidman is a hero! I am very satisfied with my results and smile. more

A friend of mine referred me to Dr. Roisman and I was really glad he did. He is a really nice guy with a great staff. He took care of the throbbing pain I had in one tooth without visiting any other specialists, my periodontal problems were alleviated. I am a very satisfied with his service. He is not only an excellent dentist but he has a modern and very clean office. The hours are convenient, and his staff is friendly and helpful. Pros: Close to my work more

As a business owner and operator, it is truly unfortunate that only bad, unsubstantiated, reports about a business seem to make the most impression. No matter how well run a business may be it is impossible to satisfy everyone. You should not judge Dental Plus+ Dental Group by input from those disgruntled few. This organization offers high quality care in many fields of dentistry all conveniently located in one office. From general dentistry to surgery and hygienist services to cosmetic dentistry, Dental Plus offers the patient a wide selection of competent, licensed dentists and dental specialists. One should not be offended by their thorough process to obtain your medical history and ability to pay their fees before work has begun. This is a process that should be undertaken by all medical businesses to protect your health and by all businesses in general to protect the service provider and understand those who desire service but may not have the ability to pay for whatever reason. After your first interview, consultation(s), and subsequent service, you will feel at home. Some complain of long waits beyond their appointment time. I doubt that many are delayed more than with most medical practitioners who perform excellent service. Keep in mind that some procedures, although they are allotted a set amount of time, may take more time based on the actual situation. I am sure that if it was you in the doctor?s office and having a procedure that has run over the appointment time limit, you would appreciate having your procedure completed with care rather than hurried because the next patient in the waiting room doesn?t care about you but only their personal schedule. Maybe you have experienced this same person on the road lately; one who is too into their own agenda to respect others and thus feel it appropriate to tailgate. Bottom line, don't rely on poor reports you may read or hear. more

I totally agree with most of the reviewers on the site , IT'S ALL ABOUT THE MONEY. While in the waiting I was talking to a single mother who had a $12,000 dollar bill with this place even though she had insurance. I went in for a simple cleaning (which i didn't get) and ended up with them wanting to put braces on me. Instead of seeing talking to a dentist about my teeth they took me to two financial consultants(they double teamed me!) who tried to push loan applications and scare me about me teeth. when I refused to have some services performed(which they want me to pay ahead of time) they got all angry with me. This place wants customers with money or people willing to take out a second on the house.If you can afford it, go here and waste your money. I am through with this place. Pros: Clean office. Cons: IT'S ALL ABOUT THE MONEY! more

I should have known that a place that has its own financial advisors offices (3-4 of them) where these people work full time to collect your cash should have raised a red flag. As I went through their system, they eventually diagnosed me with ""periodontal disease"", which is ok, but the scare tactics that were utilized to get get me to buy into their program (which was EXTREMELY expensive after researching other prices in the community) were too much. It really felt like high pressure sells...from a dentist office? I wondered how a place could afford not just 1, but 3-4 full time financial advisors. Think about it, a majority of dentist offices have a secretary or dental assistant, who handles the charges, but also does other operations within the business. At Dental Plus, they have 3-4 full time people SOLEY dedicated to getting your money!\r When trying to assess how long I had before negative consequences would occur (because my wife & I had a vacation scheduled in 2 weeks) for my condition, she stated, ""...not long, I myself would get the work done before the vacation, if you wait until after your vacation it could be bad "".\r This sense of urgency scared me, so when I left their office, I called 2 other dentist to ask them about periodontal disease, & they stated although a problem it is not as urgent as Dental Plus stated. One also stated that he estimated that more than 50% of people have peridontal disease (which was really common), & tried to reassure me that my teeth would not immediately fall out like they said!\r \r As a health care worker, I realize the importance of a doctor & organization with the goal of having YOUR HEALTH as the most important thing (known as patient centered care)...\r Dental Plus does NOT achieve this basic, yet vital concept as their top priority is MONEY, not your health!\r \r This misinformation is vital as they alienate people, because as the general public & their consumers we trust what they say!\r Pros: Service bad enough to make me want to inform others Cons: Everytihng about their business practices more

Thanks for not making my wisdom tooth removal uncomfortable. Fast and easy, your staff was professional and the sedation really works and I did not get sick afterword. more

I could not stand any dentist! My wife and I fought over me needing to go to the dentist. Long of the short, I went. I came to Dental Plus and was pleasantly surprised that I was not quickly shipped out to another dentist for my much needed root canal. This was part of the problem with my old dentist. Dr. Roisman took care of my many needs. The work they did on me was very good and my insurance paid for a lot, but not all of the cost. The staff was very professional and I guess in the end the dentist is not so bad. Pros: Lots of Specialty dentist more

I had a similar experience as other reviewers on this site. They attempted to bill my insurance several unnecessary procedures, which were very expensive. Once I pointed these out, I received a pretty defense reaction, but stood strong and had these charges removed. \r \r Also, during a filling, which was delivered well in terms of the injection and procedure; however, the assistant in the room kept insisting that I open my mouth wider and after having to say it three times (sorry my mouth was numb!) she says that I'm ""lazy"". Never have I been insulted by a dentist or assistant and never will I return!! Its too bad, it began good, but turned out to be an insultingly bad visit! Pros: gentle with injections Cons: Unprofessional (name calling), attempt to bill unnecessary procedures more

Everyone made me feel comfortable and welcome. Every member of the staff (Those who were not even participating in my treatment) were concerned about my comfort. Dr. Friedman is an amazing man! He explained every step of my dental procedure. He answered ALL of my questions, no matter how foolish I thought they were. He was always willing to make adjustments- no matter how small. My dental experience was extremely pleasant."" Pros: This office has an dental Implant specialist Cons: Very uncomfortable with shots more

I was a new patient to Dental Plus but, before I went I checked their rating. I am very happy to report, they have a very high rating. My experience was very good and the cleaning I had was one of the best I have ever had. I have made appointments for the rest of my family. more

I read the reviews before I decided to go and let me tell you, I was not looking forward to my visit. But I needed to go. I WAS VERY PLEASED!!! My old dentist could not do the gum work that I needed and he referred me to Dental Plus. They took care of me in a professional manner. I was waiting for the hard sell that so many reviews said to expect and I didn't get it. yes, they tried to sell me on needed dental care but after listening to them, what they said made alot of sense. For the first time in my ""dental history"" someone actually took the time to explain FULLY why I needed what I needed. It turns out that my old dentist would have had to refer me to two other specialists and it would have taken me much longer to deal with my dental problem, but at Dental Plus they had all the specialists there. It took me two visits. I was very surprised at the supporting dental documentation that educated me on why it was so important. It was very scary that my recent problem could lead to heart disease. My old dentist doesn't have nearly the state of the art equipment or know-how. WHY WOULD YOU GO TO A SINGLE CHAIR DENTIST WHO DOESN'T KNOW ENOUGH ABOUT DENTISTRY WHEN YOU CAN GO TO A FACILITY THAT IS UP-TO-DATE? Pros: VERY KNOWLEDGEABLE...NO MORE GUM PROBLEMS Cons: NOT CLOSE TO MY WORK more

I have been to 2 other dental offices in the last year. The first 2 were terrible! I found Dental Plus very clean, the employees were nice and the 2 specialist I saw were excellent. I have had more pain when having a filling than the root canel they did for me. My insurance covered most of the cost which was not the case at the other offices. So far very good! Pros: Good dentists more

I completely echoe what was said by sblake7 and NO, they have not improved! I chose them to be my children's dentist and regretted it completely. It's a total assembly-line operation where the same dentist did not see both of my kids (even though I had made two separate appts with the same dentist, one after the other). They pulled them and me in different directions and then gave them only a 5 minute exam. Then the ""closer"" called me to inform me of the expensive treatments that my kids will need. Since my younger one was nervous during the visit, they suggested sedation to fill the cavaties at $1,000! When I questioned if that was necessary, I was made to feel like an uncaring parent who shouldn't let money get in the way of my child's comfort. I just called to request their x-rays and was told there is a $25 fee for each and I have to submit a request in WRITING and pay the fees in person before they'll even start the process which will take 5 days! They have so many different people running around, you never speak with the same person and can't be guaranteed to even see the same dentist. Do Not go to Dental Plus in Pasadena! Cons: Assembly-line operation, no personal care more

Everyone here is very kind and caring. They also have great customer service. I have always been terrified of the dentist and avoided taking care of my teeth. Coming to Dental Plus has changed my mind completely, and with their pill sedation, my bad gag reflex is a thing of the past! Pros: Multispecialty, Kind & caring, customer service more

I came in for removal of a molar and a series for periodontics. The entire body of specialists, assistants, and techs showed care and concern throughout the various appointments The delivered context, instructions, and follow-up everytime. Fear was the main reason I had avoided dental care. Now I can actually look forward to the next appointment with confidence, rather than fear. That's a nice feeling Pros: professional, caring more

I was very scared of the dentist, but Dental Plus has changed this for me. I did one pill sedation for the treatment I needed. I won't do any dental work again without that pill! I had a very good experience. Thanks you guys.... Pros: Happy Pills more