Lapels Dry Cleaning

I've lived at the back bay for while and found out about Lapels from a friend recently. They are much better then the others that I've tried. And their customer service rocks. The girls that work there are super friendly and very helpful. more

I do not normally write reviews, however I felt that this was a case worth mentioning to others. I have used various dry cleaners over the years here in town and feel that my experience with Lapels has been the best and most consistant. They are able to get out the worst stains from a good night out and my clothes are always ready when they have promised. I recently had an important holiday party and had a change of cocktail dress at the last minute. I brought the dress in to the store and the seamstress on site was able to do some alterations right there for me so the dress fit perfectly for my event. I was so impressed with Lapels' effort to accomodate me. I highly recommend them for everyday dry cleaning as well as for their exceptional alterations. Pros: Highest quality service and exceptional alterations! more

I have been living in the Back Bay for 27 years. I have never, never been serviced by a dry cleaner as well as Lapels at 273 Newbury St. These guys got it right. Every time I go in it seems I have some mess to drop off. They always work to solve my problem, ex. food, wine, baby formula, whatever. They accommodate my schedule and I have the owners cell phone number. I did't even ask for it. If you must dry clean you owe it to youself to go to Lapels. Pros: Customer Service, quality Cons: They call you to ask how everything is more

So I have had multiple experiences with this place, each progressively worse. The first time I did just wash-dry-fold service and it ended fine. The second time I did the wash-dry-fold service and dry cleaning. In terms of the terms of the plain laundry, although the clothes smelled clean, I had to take a number of items of clothing that were apparently ""washed"" to the laundrymat and wash them myself afterward, for them to actually be without stains. The dry cleaning this second time was a debacle. When I came to pick up the clothing at the agreed time, they told me they didnt dry clean a couple of items because they were stained. Call me crazy, but isn't the reason you bring clothes to the dry cleaners to remove stains? I can totally understand if they tried and couldn't remove stains, but to not try, and to delay my dry cleaning without the courtesy of a phone call is unprofessional--oh and they lost an item of my clothing, although they did find it later and they did dry clean the ""stained"" items. The third time, I specifically asked for them to dry clean a dress for an out of town christmas party I was having. I specifically asked them when it would be done, because this was a big event. I walk in the night before the event and surprise surprise, there was a delay in the dry cleaning and they once again forgot to call and notify me. My dress wouldnt be ready until the next day--after the party had occurred. Now I dont know what to do, because I have a party and no dress. I definitely would not bring anything you care about to this place. They will figure out a way to ruin your life--but they might comp the $13 dry cleaning bill to make up for it...whoop de do Cons: Unknowledgeable staff, unrelaible timing of delivery/pickup, poor quality of service more

Different from every other city dry cleaner - professional, reliable, great quality, many services, reasonably priced, outstanding customer service and care. Pros: great customer service and care, great quality work, convenient location more